Zenoss not updating completely after modeling

[Randy Devone]

Randy Devone [http://community.zenoss.org/people/rdevone] created the discussion

"Zenoss not updating completely after modeling"

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After I model a server, it completes successfully by pulling all of my components, graphs are populated as well.  My issue is if I look under the tab 'File Systems', my 'Total Bytes are correct, however my 'Used Bytes' and 'Free Bytes' are 0.00B.  % Util is 'Unknown.

This is not happening on all of my servers.  About half are having the issue.  It appears to be majority of W2K8 servers and some W2K3 servers are affected.  I have W2k8 and W2K3 servers which populate fine.  I am using the same templates for all of servers.

I use the community DellMon 2.43,devAdvDetail 2.7 zenpacks by Egor

Zenoss Core 3.2.1
Cenos 5.7 x64

Any help is much appreciated.

Thanks,

Randy
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[jmp242]

jmp242 [http://community.zenoss.org/people/jmp242] created the discussion

"Re: Zenoss not updating completely after modeling"

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I've seen this reported a bunch on the forums, but no commonalities - everything varies. I'm assuming the problem servers have the same patch levels as the working ones? There are no Zenoss events re WMI or SNMP on them? I don't use the DellMon, but have you considered trying the Windows Perf WMI packs from Egor? That works for me...

--
James Pulver
ZCA Member
LEPP Computer Group
Cornell University
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[jcurry]

jcurry [http://community.zenoss.org/people/jcurry] created the discussion

"Re: Zenoss not updating completely after modeling"

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Time often fixes this.  Also, try remodelling a sample device again - that may do it.
Cheers,
Jane
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[Randy Devone]

Randy Devone [http://community.zenoss.org/people/rdevone] created the discussion

"Re: Zenoss not updating completely after modeling"

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Thanks for the reply Jane jmp242.  I have remodeled the servers over and over.  Still does not populate the info.  I removed all the community zenpacks and reinstalled, still does not work.

I love using Zenoss, but with these type of issues I am havig a difficult time convincing management to buy the enterprise product.  They see Zenoss as unreliable and not being able to monitor hard drive usage as really bad.  I have put a lot of time into this install and for the most part it is working but the this issue is problematic.  I spend a good amount of time try to fix issues.  I used Zenoss at my previous company and had nowhere this many issues.

Sorry for my rant, but any other suggestions is appreciated very much. Thanks
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: Zenoss not updating completely after modeling"

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Randy:

Are you modelling these via snmp or WMI?

--Shane
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[Randy Devone]

Randy Devone [http://community.zenoss.org/people/rdevone] created the discussion

"Re: Zenoss not updating completely after modeling"

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Hi Shane;

I am using WMI and SNMP.  Egor zenpacks measure componenets the standard zenpack does not monitor, that is the reason why.

Thanks
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: Zenoss not updating completely after modeling"

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Randy:

Can you su zenoss then zenmodel run now -v10 -d 'thisDeviceName' and post the result?

Best,
--Shane (Hackman238)
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[Randy Devone]

Randy Devone [http://community.zenoss.org/people/rdevone] created the discussion

"Re: Zenoss not updating completely after modeling"

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Hi Shane.

I ran the command and the results are below.  Thanks for the help.

[***@ion-zenoss zenoss]$ zenmodeler run --now -v10 -d aus1erpsql06
2011-12-12 09:38:30,972 DEBUG zen.ZenModeler: Run in foreground, starting immediately.
2011-12-12 09:38:30,979 DEBUG zen.pysamba: client ntlmv2 auth is now no
2011-12-12 09:38:30,979 DEBUG zen.ZenModeler: Starting PBDaemon initialization
2011-12-12 09:38:30,979 INFO zen.ZenModeler: Connecting to localhost:8789
2011-12-12 09:38:30,980 DEBUG zen.ZenModeler: Logging in as admin
2011-12-12 09:38:33,886 INFO zen.ZenModeler: Connected to ZenHub
2011-12-12 09:38:33,887 DEBUG zen.ZenModeler: Setting up initial services: EventService, ModelerService
2011-12-12 09:38:33,888 DEBUG zen.ZenModeler: Chaining getInitialServices with d2
2011-12-12 09:38:33,967 DEBUG zen.ZenModeler: Loaded service EventService from zenhub
2011-12-12 09:38:33,967 DEBUG zen.ZenModeler: Loaded service ModelerService from zenhub
2011-12-12 09:38:33,968 DEBUG zen.ZenModeler: Queueing event {'severity': 0, 'component': 'zenmodeler', 'agent': 'zenmodeler', 'summary': 'started', 'manager': 'ion-zenoss.ioroot.tld', 'device': 'localhost', 'eventClass': '/App/Start', 'monitor': 'localhost'}
2011-12-12 09:38:33,968 DEBUG zen.ZenModeler: Total of 1 queued events
2011-12-12 09:38:33,969 DEBUG zen.ZenModeler: Calling connected.
2011-12-12 09:38:33,969 DEBUG zen.ZenModeler: fetching monitor properties
2011-12-12 09:40:02,261 DEBUG zen.ZenModeler: Getting threshold classes...
2011-12-12 09:40:02,626 DEBUG zen.ZenModeler: Loading classes ['Products.ZenModel.MinMaxThreshold', 'ZenPacks.community.deviceAdvDetail.thresholds.StatusThreshold']
2011-12-12 09:40:02,630 DEBUG zen.ZenModeler: Fetching default RRDCreateCommand...
2011-12-12 09:40:02,635 DEBUG zen.ZenModeler: Getting collector thresholds...
2011-12-12 09:40:03,969 DEBUG zen.thresholds: Updating threshold ('high event queue', ('localhost', ''))
2011-12-12 09:40:03,970 DEBUG zen.thresholds: Updating threshold ('zenmodeler cycle time', ('localhost', ''))
2011-12-12 09:40:03,970 DEBUG zen.thresholds: Updating threshold ('zenperfsnmp cycle time', ('localhost', ''))
2011-12-12 09:40:03,970 DEBUG zen.thresholds: Updating threshold ('zenping cycle time', ('localhost', ''))
2011-12-12 09:40:03,971 DEBUG zen.thresholds: Updating threshold ('zenprocess cycle time', ('localhost', ''))
2011-12-12 09:40:03,971 DEBUG zen.ZenModeler: Getting collector plugins for each DeviceClass
2011-12-12 09:40:03,972 DEBUG zen.thresholds: Checking value 0 on Daemons/localhost/zenmodeler_eventQueueLength
2011-12-12 09:40:03,973 DEBUG zen.MinMaxCheck: Checking zenmodeler_eventQueueLength 0 against min None and max 1000
2011-12-12 09:40:03,974 DEBUG zen.ZenModeler: Queueing event {'manager': 'ion-zenoss.ioroot.tld', 'eventKey': 'high event queue', 'device': 'localhost', 'eventClass': '/Perf', 'summary': 'threshold of high event queue restored: current value 0.00', 'component': '', 'monitor': 'localhost', 'agent': 'zenmodeler', 'severity': 0}
2011-12-12 09:40:03,974 DEBUG zen.ZenModeler: Total of 1 queued events
2011-12-12 09:41:16,718 DEBUG zen.ZenModeler: Starting collector loop...
2011-12-12 09:41:16,719 INFO zen.ZenModeler: Collecting for device aus1erpsql06
2011-12-12 09:41:18,055 INFO zen.ZenModeler: Device aus1erpsql06 not returned is it down?
2011-12-12 09:41:18,055 DEBUG zen.ZenModeler: Running 0 clients
2011-12-12 09:41:18,056 DEBUG zen.ZenModeler: Collection slots filled
2011-12-12 09:41:18,056 DEBUG zen.ZenModeler: Running 0 clients
2011-12-12 09:41:18,057 INFO zen.ZenModeler: Scan time: 1.34 seconds
2011-12-12 09:41:18,058 DEBUG zen.thresholds: Checking value 1.33820009232 on Daemons/localhost/zenmodeler_cycleTime
2011-12-12 09:41:18,058 DEBUG zen.MinMaxCheck: Checking zenmodeler_cycleTime 1.33820009232 against min None and max 34560.0
2011-12-12 09:41:18,059 DEBUG zen.ZenModeler: Queueing event {'manager': 'ion-zenoss.ioroot.tld', 'eventKey': 'zenmodeler cycle time', 'device': 'localhost', 'eventClass': '/Perf', 'summary': 'threshold of zenmodeler cycle time restored: current value 1.34', 'component': '', 'monitor': 'localhost', 'agent': 'zenmodeler', 'severity': 0}
2011-12-12 09:41:18,059 DEBUG zen.ZenModeler: Total of 1 queued events
2011-12-12 09:41:18,060 DEBUG zen.ZenModeler: Sent a 'stop' event
2011-12-12 09:41:19,057 DEBUG zen.ZenModeler: Running 0 clients
2011-12-12 09:41:19,536 DEBUG zen.ZenModeler: stop() called when not running
2011-12-12 09:41:19,537 INFO zen.ZenModeler: Daemon ZenModeler shutting down
2011-12-12 09:41:19,537 DEBUG zen.ZenModeler: Removing service EventService
2011-12-12 09:41:19,538 DEBUG zen.ZenModeler: Removing service ModelerService
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: Zenoss not updating completely after modeling"

To view the discussion, visit: http://community.zenoss.org/message/63205#63205

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From the result it looks like it didn't bother to model the device. If you dont mind can you zenmodeler run wno -v10 -d 'ip address' instead? Also, no -- before now. :)

Thanks!

--Shane (Hackman238)
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[Randy Devone]

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[jcurry]

jcurry [http://community.zenoss.org/people/jcurry] created the discussion

"Re: Zenoss not updating completely after modeling"

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It looks like this has largely succeeded though I do see at least one SNMP failure message.  Your initial output posting suggested that the device was down (didn't respond at all) when you modeled it.  Is this a busy device or at the end of a slow piece of network??  It may be worth increasing the snmp timeout value in the configuration of the device or device class if you are seeing inconsistent results.

The other thing I see is that in addition to the various Dell modeler plugins, you also have the /Server/Windows default InformantHardDisk Map plugin.  Do you actually have the Informant agent installed on your target system??  I suspect that was the plugin that caused the SNMP timeout and I think it will be that plugin that sets up the used bytes and free bytes.

If you don't have the Informant SNMP agent, that probably explains your problem.

If that is the case, and if your Windows systems support the standard SNMP Host Resources MIB, then I would remove the Informant modeler and add the HRFileSytemMap modeler.

Cheers,
Jane
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[Randy Devone]

Randy Devone [http://community.zenoss.org/people/rdevone] created the discussion

"Re: Zenoss not updating completely after modeling"

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Thanks for the reply Jane.

The server is drunning on a gigabit backbane and one of our higher powered boxes.  I already had the snmp informant agent installed on the server; however I removed the plugin and added HRFileSystemMap and remodeled.  It now detects the drives, Total Bytes, Used Bytes, Free Bytes and % Utilization.

IT WORKS!!!!!      YAAAAAA :)

It seem like the solution was to add the HRFileSystem Map plugin. 


Thanks for all your heip.  Much appreciated!!!!
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