zenoss 4.2.4, cant add device outside /network

[ignacio freyre]

ignacio freyre [http://community.zenoss.org/people/nachofw] created the discussion

"zenoss 4.2.4, cant add device outside /network"

To view the discussion, visit: http://community.zenoss.org/message/74532#74532

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hi, so iÂŽve recently installed zenoss 4.2.4, loaded almost all devices from zenbatchload.
today im having problems adding new devices from ui and cli.
If i add the device to /network everything goes smoothly, but if add the device to another device class it just sits there in a loop.
Is there a debug command to better understand the problem?

thanks in advance

the log:

*WORKING (device class /network):*
[***@zenfront ~]$ /opt/zenoss/bin/zendisc run --now -d 10.12.12.98 --monitor localhost --deviceclass /Network/
2013-08-29 13:02:41,083 INFO zen.ZenDisc: Connecting to localhost:8789
2013-08-29 13:02:41,088 INFO zen.ZenDisc: Connected to ZenHub
2013-08-29 13:02:41,711 INFO zen.ZenDisc: Looking for 10.12.12.98
2013-08-29 13:02:50,833 INFO zen.ZenDisc: Result: Discovered device 10.12.12.98.
2013-08-29 13:02:50,865 INFO zen.ZenDisc: skipping WMI-based collection, PySamba zenpack not installed
2013-08-29 13:02:50,895 INFO zen.ZenDisc: No Python plugins found for 10.12.12.98
2013-08-29 13:02:50,896 INFO zen.ZenDisc: No command plugins found for 10.12.12.98
2013-08-29 13:02:50,899 INFO zen.ZenDisc: SNMP collection device 10.12.12.98
2013-08-29 13:02:50,899 INFO zen.ZenDisc: plugins: zenoss.snmp.NewDeviceMap, zenoss.snmp.DeviceMap, zenoss.snmp.InterfaceMap, zenoss.snmp.RouteMap, zenoss.snmp.CiscoMap
2013-08-29 13:02:50,901 INFO zen.ZenDisc: No portscan plugins found for 10.12.12.98
2013-08-29 13:02:56,907 INFO zen.SnmpClient: Device timed out: SNMP info for 10.12.12.98 at 10.12.12.98:161 timeout: 1 tries: 6 version: v2c  community: public
2013-08-29 13:02:56,907 INFO zen.SnmpClient: snmp client finished collection for 10.12.12.98
2013-08-29 13:02:56,907 WARNING zen.SnmpClient: Device 10.12.12.98 timed out: are your SNMP settings correct?
2013-08-29 13:02:56,908 INFO zen.ZenDisc: No change in configuration detected
2013-08-29 13:02:56,908 INFO zen.ZenDisc: Scan time: 6.07 seconds
2013-08-29 13:02:56,909 INFO zen.ZenDisc: Daemon ZenDisc shutting down

*NOT WORKING (other device class):*
[***@zenfront ~]$ /opt/zenoss/bin/zendisc run --now -d 10.12.12.98 --monitor localhost --deviceclass /Network/Agencia/Interior/AG 2.0/AG_12_12
2013-08-29 13:03:58,615 INFO zen.ZenDisc: Connecting to localhost:8789
2013-08-29 13:03:58,620 INFO zen.ZenDisc: Connected to ZenHub
2013-08-29 13:03:58,846 INFO zen.ZenDisc: Looking for 10.12.12.98
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[ignacio freyre]

ignacio freyre [http://community.zenoss.org/people/nachofw] created the discussion

"Re: zenoss 4.2.4, cant add device outside /network"

To view the discussion, visit: http://community.zenoss.org/message/74533#74533

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note: if i add the device without modeling it completes succesfully
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[ignacio freyre]

ignacio freyre [http://community.zenoss.org/people/nachofw] created the discussion

"Re: zenoss 4.2.4, cant add device outside /network"

To view the discussion, visit: http://community.zenoss.org/message/74576#74576

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still stuck with this, i would hate to have to reinstall the server, runing zendisc with -v10 gives this output:



[***@zenfront ~]$ /opt/zenoss/bin/zendisc run --now -d 10.12.42.97 --monitor zenag --deviceclass /Network/Agencia/Interior/AG 2.0/AG_12_42 -v10
2013-09-05 09:43:16,796 DEBUG zen.ZenDisc: Run in foreground, starting immediately.
2013-09-05 09:43:16,798 DEBUG zen.ZenDisc: Starting PBDaemon initialization
2013-09-05 09:43:16,798 INFO zen.ZenDisc: Connecting to localhost:8789
2013-09-05 09:43:16,799 DEBUG zen.pbclientfactory: Starting connection...
2013-09-05 09:43:16,799 DEBUG zen.ZenDisc: Logging in as admin
2013-09-05 09:43:16,802 DEBUG zen.pbclientfactory: Connected
2013-09-05 09:43:16,802 DEBUG zen.pbclientfactory: Cancelling connect timeout
2013-09-05 09:43:16,802 DEBUG zen.pbclientfactory: Sending credentials
2013-09-05 09:43:16,805 DEBUG zen.pbclientfactory: Cancelling connect timeout
2013-09-05 09:43:16,805 INFO zen.ZenDisc: Connected to ZenHub
2013-09-05 09:43:16,805 DEBUG zen.ZenDisc: Setting up initial services: EventService, DiscoverService
2013-09-05 09:43:16,806 DEBUG zen.ZenDisc: Chaining getInitialServices with d2
2013-09-05 09:43:16,806 DEBUG zen.pbclientfactory: pinging perspective
2013-09-05 09:43:16,808 DEBUG zen.ZenDisc: Loaded service EventService from zenhub
2013-09-05 09:43:16,808 DEBUG zen.ZenDisc: Loaded service DiscoverService from zenhub
2013-09-05 09:43:16,809 DEBUG zen.ZenDisc: Queued event (total of 1) {'rcvtime': 1378384996.808934, 'severity': 0, 'component': 'zendisc', 'agent': 'zendisc', 'summary': 'started', 'manager': 'zenfront', 'device': 'zenag', 'eventClass': '/App/Start', 'monitor': 'zenag'}
2013-09-05 09:43:16,809 DEBUG zen.ZenDisc: Sending 1 events, 0 perf events, 0 heartbeats
2013-09-05 09:43:16,810 DEBUG zen.ZenDisc: Calling connected.
2013-09-05 09:43:16,810 DEBUG zen.ZenDisc: fetching monitor properties
2013-09-05 09:43:16,810 DEBUG zen.pbclientfactory: perspective ponged
2013-09-05 09:43:16,811 DEBUG zen.pbclientfactory: Cancelling ping timeout
2013-09-05 09:43:16,821 DEBUG zen.ZenDisc: Getting threshold classes...
2013-09-05 09:43:16,864 DEBUG zen.ZenDisc: Loading classes ['Products.ZenModel.MinMaxThreshold', 'Products.ZenModel.ValueChangeThreshold']
2013-09-05 09:43:16,865 DEBUG zen.ZenDisc: Fetching default RRDCreateCommand...
2013-09-05 09:43:16,871 DEBUG zen.ZenDisc: Getting collector thresholds...
2013-09-05 09:43:16,883 DEBUG zen.thresholds: Updating threshold ('high event queue', ('zenag collector', ''))
2013-09-05 09:43:16,883 DEBUG zen.thresholds: Updating threshold ('zenmodeler cycle time', ('zenag collector', ''))
2013-09-05 09:43:16,883 DEBUG zen.ZenDisc: Getting collector plugins for each DeviceClass
2013-09-05 09:43:17,041 INFO zen.ZenDisc: Looking for 10.12.42.97
2013-09-05 09:43:17,042 DEBUG zen.ZenDisc: Found IP 10.12.42.97 for device 10.12.42.97
2013-09-05 09:43:17,047 DEBUG zen.ZenDisc: Scanning device with address 10.12.42.97
2013-09-05 09:43:17,047 DEBUG zen.ZenDisc: findRemoteDeviceInfo.inner: Doing SNMP lookup on device 10.12.42.97
2013-09-05 09:43:17,068 DEBUG zen.ZenDisc: findRemoteDeviceInfo.inner: override acquired community strings
2013-09-05 09:43:17,068 DEBUG zen.ZenUtils.snmp: findBestConfig: configs=[]
2013-09-05 09:43:41,291 DEBUG zen.icmpecho: Identifier mismatch: packet=26699, expected=8732 -- ignoring
2013-09-05 09:43:41,335 DEBUG zen.icmpecho: Identifier mismatch: packet=53918, expected=8732 -- ignoring
2013-09-05 09:43:41,388 DEBUG zen.icmpecho: Identifier mismatch: packet=63284, expected=8732 -- ignoring
2013-09-05 09:43:41,436 DEBUG zen.icmpecho: Identifier mismatch: packet=4463, expected=8732 -- ignoring
2013-09-05 09:43:46,806 DEBUG zen.pbclientfactory: pinging perspective
2013-09-05 09:43:46,808 DEBUG zen.pbclientfactory: perspective ponged
2013-09-05 09:43:46,808 DEBUG zen.pbclientfactory: Cancelling ping timeout
2013-09-05 09:44:16,806 DEBUG zen.pbclientfactory: pinging perspective
2013-09-05 09:44:16,808 DEBUG zen.pbclientfactory: perspective ponged
2013-09-05 09:44:16,808 DEBUG zen.pbclientfactory: Cancelling ping timeout
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