Error executing action User on set(['User@Corp.Com'])

Discussion:

Christian Scott

2012-10-30 19:38:29 UTC

Christian Scott [http://community.zenoss.org/people/ChristianCScott] created the discussion

"Error executing action User on set(['***@Corp.Com'])"

To view the discussion, visit: http://community.zenoss.org/message/69616#69616

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Hi,

I have been using Zenoss 4.2 enjoyable for a few months now and I have recently encountered a puzzeling issue since I have installed ZenPacks.community.powerware-1.0-py2.7; ever since doing so alerts will not send via email and I get the following error:

Resource:Â Â Â Â Â Â Â Â Â localhost
Component:Â Â Â Â Â Â Â Â Â zenactiond
Event Class:Â Â Â Â Â Â Â Â Â /App/Failed
Status:Â Â Â Â Â Â Â Â Â Â New
Message:Â Â Â Â Â Â Â Â Â Â Traceback (most recent call last): File "/opt/zenoss/Products/ZenModel/actions.py", line 244, in execute self.executeBatch(notification, signal, targets) File "/opt/zenoss/Products/ZenModel/actions.py", line 329, in executeBatch user, password File "/opt/zenoss/Products/ZenUtils/Utils.py", line 725, in sendEmail if len(usr): server.login(usr, pwd) TypeError: object of type 'NoneType' has no len()
Event Management...
agent
componentÂ Â Â Â Â Â Â Â Â zenactiond
dedupidÂ Â Â Â Â Â Â Â Â localhost|zenactiond|/App/Failed|3|Error executing action *user* on set(['***@***.Com'])
eventClassÂ Â Â Â Â Â Â Â Â /App/Failed
eventClassKey
eventClassMapping
eventGroup
eventKey
eventStateÂ Â Â Â Â Â Â Â Â New
evidÂ Â Â Â Â Â Â Â Â 0018fe73-efdc-8c18-11e2-22c3607d0820
facility
messageÂ Â Â Â Â Â Â Â Â Traceback (most recent call last): File "/opt/zenoss/Products/ZenModel/actions.py", line 244, in execute self.executeBatch(notification, signal, targets) File "/opt/zenoss/Products/ZenModel/actions.py", line 329, in executeBatch user, password File "/opt/zenoss/Products/ZenUtils/Utils.py", line 725, in sendEmail if len(usr): server.login(usr, pwd) TypeError: object of type 'NoneType' has no len()
ntevid
priority
severityÂ Â Â Â Â Â Â Â Â 3
summaryÂ Â Â Â Â Â Â Â Â Error executing action *User* on set(['***@***.Com'])

Interesting enough, when I send test emails manually, they are sent and received without any issues (not an SMTP connectivity issue).
I have uninstalled the zenpack and restarted Zenoss; but the issue continues to persist.
I checked to see the zenpack somehow modified any file structure but it looks like both actions.py and and Utils.py are unchanged since the day of install.

Does anyone have any ideas? Currently my limited knowledge of python and the internal functions of zenoss make this a little difficult to figure out.
Help is highly appreciated.

Additional Information:
Log has been redacted for the username and email
Centos 6.2
zenoss-4.2.0-1586.el6.x86_64
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pwarren

2012-10-31 04:57:58 UTC

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pwarren [http://community.zenoss.org/people/pwarren] created the discussion

"Re: Error executing action User on set(['***@Corp.Com'])"

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This appears to be an issue with an email notification where the SMTP user is set to None instead of the empty string. You can temporarily work around the issue by changing line 725 of /opt/zenoss/Products/ZenUtils/Utils.py from:

Â Â Â Â Â Â Â if len(usr): server.login(usr, pwd)

to:

Â Â Â Â Â Â Â if usr: server.login(usr, pwd)

Can you please open a JIRA issue with any steps to reproduce this issue?

Thanks,

Philip Warren
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Christian Scott

2012-10-31 12:37:25 UTC

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Philip Warren

2012-10-31 13:36:02 UTC

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Philip Warren [http://community.zenoss.org/people/pwarren] created the discussion

"Re: Error executing action User on set(['***@Corp.Com'])"

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A bit surprised that it didn't work. Was the 'zenactiond' daemon properly restarted after making the change?

--
Philip Warren
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Christian Scott

2012-10-31 15:09:35 UTC

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Philip Warren

2012-10-31 15:53:16 UTC

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Philip Warren [http://community.zenoss.org/people/pwarren] created the discussion

"Re: Error executing action User on set(['***@Corp.Com'])"

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Is the notification set to 'Send on initial occurrence'? Are you generating a new event to test the email sending? It would be useful to run 'zenactiond debug' to put the daemon in debug mode and gather the relevant time period in the logs to see if there are any other issues.

Thanks,

Philip
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Christian Scott

2012-10-31 16:51:01 UTC

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Christian Scott [http://community.zenoss.org/people/ChristianCScott] created the discussion

"Re: Error executing action User on set(['***@Corp.Com'])"

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I have the appropriate notifications and triggers setup; "Enabled", "Send Clear" and "Send only on initial occurence"; I have been generating test events as well as been watching new real events pass through zenoss without notifications.

This is what I have from /opt/zenoss/log/zenactiond.log once I enabled debugging; when I generate a new event to test I do not see it populate anything related in the log.

2012-10-31 12:20:53,640 INFO zen: Setting logging level to DEBUG
2012-10-31 12:21:47,331 DEBUG zen.Schedule: Waiting 2289.669607 seconds
2012-10-31 12:21:47,504 INFO zen.maintenance: Performing periodic maintenance
2012-10-31 12:21:47,504 DEBUG zen.maintenance: calling hearbeat sender
2012-10-31 12:21:47,504 DEBUG zen.maintenance: sending heartbeat monitor: "localhost"
daemon: "zenactiond"
timeout_seconds: 180

2012-10-31 12:21:47,505 DEBUG zen.zenoss.protocols.amqp: Publishing with routing key zenoss.heartbeat.localhost to exchange zenoss.heartbeats
2012-10-31 12:21:47,505 DEBUG zen.maintenance: Rescheduling maintenance in 60s
2012-10-31 12:22:47,339 DEBUG zen.Schedule: Waiting 2229.661549 seconds
2012-10-31 12:22:47,505 INFO zen.maintenance: Performing periodic maintenance
2012-10-31 12:22:47,506 DEBUG zen.maintenance: calling hearbeat sender
2012-10-31 12:22:47,506 DEBUG zen.maintenance: sending heartbeat monitor: "localhost"
daemon: "zenactiond"
timeout_seconds: 180
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Christian Scott

2012-10-31 17:54:56 UTC

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Christian Scott

2012-10-31 20:27:13 UTC

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Rauf Ism

2012-11-09 17:09:32 UTC

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Rauf Ism [http://community.zenoss.org/people/R27] created the discussion

"Re: Error executing action User on set(['***@Corp.Com'])"

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Have exactly same issue with email. Any ideas?
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Christian Scott

2012-11-15 19:59:49 UTC

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larve larve

2012-11-22 20:38:34 UTC

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larve larve [http://community.zenoss.org/people/larve] created the discussion

"Re: Error executing action User on set(['***@Corp.Com'])"

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Same thing here. Tried everything, currently no email from 4.2...Â any solutions?

Gr,
Larve
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Velko Bundale

2013-02-08 08:16:19 UTC

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Velko Bundale [http://community.zenoss.org/people/Velimirmkd] created the discussion

"Re: Error executing action User on set(['***@Corp.Com'])"

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I have the same problem with Zenoss not sending email alerts.Â Its really unreliable as it sometimes sends alerts then at some point it will decide to stop sending alerts via email with the followingÂ error:
Traceback (most recent call last): File "/opt/zenoss/Products/ZenModel/actions.py", line 244, in execute self.executeBatch(notification, signal, targets) File "/opt/zenoss/Products/ZenModel/actions.py", line 338, in executeBatch (notification.id, targets, errorMsg) ActionExecutionException: Notification 'RyarcEvents' FAILED to send emails to set(['***@yyy.com (mailto:'***@yyy.com)']): <class 'smtplib.SMTPServerDisconnected'> - Connection unexpectedly closed
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Axis

2013-03-27 17:59:50 UTC

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Axis [http://community.zenoss.org/people/Axis] created the discussion

"Re: Error executing action User on set(['***@Corp.Com'])"

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I recently had the same thing happening to me where Zenoss just stopped sending email alerts and would give the same error messages. Turns out under settings -> SMTP Host had reverted back to local host instead of my email server. Once I typed in the server address again everything worked correctly.
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locohost

2013-04-30 19:49:58 UTC

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locohost [http://community.zenoss.org/people/locohost] created the discussion

"Re: Error executing action User on set(['***@Corp.Com'])"

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I came across this thread while googling the same error.Â My issue ended up being that I did not notice that there was also an stmp hostÂ (default to localhost) and send address specified in the notification profile under triggers that was overriding the correct setting I had under Advanced --> settings.

This also explained why I was pulling my hair out over not being able to capture the smtp transaction with a tcpdump on em1

--Jordan
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