Discussion:
Zenoss 4.2.3 error
dgo184
2013-02-04 08:00:51 UTC
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dgo184 [http://community.zenoss.org/people/dgo184] created the discussion

"Zenoss 4.2.3 error"

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I hope there is somebody that can help. This morning when I logged into zenoss I found this error. Please find image attached to the discussion. I have upgraded from 4.2.0 to 4.2.3 last week and until Friday late afternoon everything was working fine. If anyone has any suggestion from where this error is coming from?

Thanks
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Andrew Kirch
2013-02-04 13:31:08 UTC
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Andrew Kirch [http://community.zenoss.org/people/akirch] created the discussion

"Re: Zenoss 4.2.3 error"

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it would appear that Zope, the UI barved, would you please restart Zenoss and let me know if the error clears?  If the error doesn't clear it's possible you've found a bug in 4.2.3.
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Philip Warren
2013-02-04 15:06:29 UTC
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Philip Warren [http://community.zenoss.org/people/pwarren] created the discussion

"Re: Zenoss 4.2.3 error"

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Can you please post the contents of your zeneventserver.log and zeneventserver-stdio log files (from the day this error showed up)?

Thanks,

Philip
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James Buttigieg
2013-02-05 07:31:40 UTC
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James Buttigieg [http://community.zenoss.org/people/EOquestand] created the discussion

"Re: Zenoss 4.2.3 error"

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I have attached the log files requested.

Thanks.

Loading Image... Loading Image... Loading Image... Loading Image... James
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James Buttigieg
2013-02-05 09:35:48 UTC
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James Buttigieg [http://community.zenoss.org/people/EOquestand] created the discussion

"Re: Zenoss 4.2.3 error"

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What is this error
Loading Image... Loading Image...
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Philip Warren
2013-02-05 15:17:39 UTC
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Philip Warren [http://community.zenoss.org/people/pwarren] created the discussion

"Re: Zenoss 4.2.3 error"

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You are running into this issue, which we don't yet have a root cause for: http://jira.zenoss.com/jira/browse/ZEN-3803 http://jira.zenoss.com/jira/browse/ZEN-3803

I have created a database backup of the event_time table on my system which you can use to restore the previous table: https://gist.github.com/pkwarren/4715048 https://gist.github.com/pkwarren/4715048

Download that and run: 'mysql -uroot zenoss_zep < event_time.sql' to recreate the event_time table.

-- Philip
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James Buttigieg
2013-02-06 07:19:08 UTC
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James Buttigieg [http://community.zenoss.org/people/EOquestand] created the discussion

"Re: Zenoss 4.2.3 error"

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Hi,


It worked.  The zenoss is now working perfectly.


Thanks a lot.


If the root cause is found please advice us.


James
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dgo184
2013-02-06 07:27:08 UTC
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dgo184 [http://community.zenoss.org/people/dgo184] created the discussion

"Re: Zenoss 4.2.3 error"

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Thanks for your help. It worked.
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