Traps not appearing correctly

[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

"Traps not appearing correctly"

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Hi,

I have loaded the required MIBs into zenoss, but when I receive traps for these MIB's the data is not displaying correctly, within the trap. I would expect the summary to be something meaningful rather than "snmp trap enterprises.232.22051", and I would expect all the fields to have meaningful text rather than enterprises.232.22.2.4.1.1.1.18.9 etc.

I can track these oids in zenoss to the correct text in Zenossi.e. 232.22051 is http://p-wig-zeninf:8080/zport/dmd/Mibs/mibs/CPQRACK-MIB/notifications/cpqRackServerBladeInserted2 cpqRackServerBladeInserted2.

How can I fix this?


e.g.

| prodState | 1000 |
| stateChange | 2012/09/25 19:31:53.000 |
| facility | unknown |
| eventClassKey | enterprises.232.22051 |
| agent | zentrap |
| dedupid | slo-hpch017-aoa.aspectcapital.com||/Unknown||3|snmp trap enterprises.232.22051 |
| manager | p-wig-hl01.aspectcapital.com |
| Location | /Slough |
| ownerid |
|
| firstTime | 2012/09/25 16:15:16.000 |
| eventClass | /Unknown |
| message | snmp trap enterprises.232.22051 |
| DevicePriority | 3 |
| suppid |
|
| monitor | localhost |
| priority | -1 |
| DeviceClass | /HPBladeChassis/AOAs - monitored/Non Trading Chassis |
| eventState | 0 |
| evid | a83a32e3-3a81-4ec8-9ef9-98eb21a3e77e |
| eventClassMapping | /Unknown/defaultmapping |
| component |
|
| clearid |
|
| DeviceGroups | |/prod/dr |
| eventGroup | trap |
| device | slo-hpch017-aoa.aspectcapital.com |
| severity | 3 |
| count | 3 |
| ntevid | 0 |
| summary | snmp trap enterprises.232.22051 |
| eventKey |
|
| lastTime | 2012/09/25 18:31:38.000 |
| ipAddress | 172.16.171.1 |
| Systems | | |
| enterprises.232.11.2.11.1 | 0 |
| enterprises.232.22.2.4.1.1.1.4.9 | T-SLO-HW013 |
| enterprises.232.22.2.4.1.1.1.7.9 | 438220-B21     |
| sysName | slo-hpch017-aoa |
| enterprises.232.22.2.3.1.1.1.7.5 | CZ3137TND1 |
| sysName.0 | slo-hpch017-aoa |
| community | aspectro |
| enterprises | 81 |
| enterprises.232.22.2.4.1.1.1.18.9 | 438220CZJ72207BM |
| enterprises.232.22.2.4.1.1.1.5.9 | slo-hpch017 |
| enterprises.232.22.2.2.1.1.3.1 |
|
| enterprises.232.22.2.2.1.1.2.1 | SLO-D2 |
| enterprises.232.22.2.4.1.1.1.8.9 | 9 |
| enterprises.232.22.2.3.1.1.1.15.1 | 81 |
| oid | 1.3.6.1.4.1.232.22.2.3.1.1.1.15.1 |
| enterprises.232.22.2.4.1.1.1.16.9 | CZJ72207BM |
--------------------------------------------------------------

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[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

"Re: Traps not appearing correctly"

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Looks like I am hitting the Famous extra 0 issue

MIB is loaded in zenoss with
| cpqRackServerBladeInserted2 (http://p-wig-zeninf:8080/zport/dmd/Mibs/mibs/CPQRACK-MIB/notifications/cpqRackServerBladeInserted2) | 1.3.6.1.4.1.232.0.22051 | notification |

But trap comes from the device as 1.3.6.1.4.1.232.22051

Apparently zenoss should now deal with this, but It does not seem to be in this case - Any ideas?

I have no expandableV1Prefixes section in my zentrap.py which seemed to fix this in earlier versions of zenoss.
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[Rob Eagle]

Rob Eagle [http://community.zenoss.org/people/reagle] created the discussion

"Re: Traps not appearing correctly"

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CPQ-RACK-Mib looks like it processes that oid? Is that not the mib you loaded?
--Rob
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[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

"Re: Traps not appearing correctly"

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That correct MIB is loaded. Unfortuntely it looks like zenoss puts an extra 0 in the OID when the MIB is loaded, so when the trap comes through it is not matched properly - there seems to be lots of people that have this issue.Is there any fix?
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[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

"Re: Traps not appearing correctly"

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Anyone? - This looks to be a common issue with no fix?
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[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

"Re: Traps not appearing correctly"

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Is there an alternative of expandableV1Prefixes in later versions of zenoss?
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[alex0cy]

alex0cy [http://community.zenoss.org/people/alex0cy] created the discussion

"Re: Traps not appearing correctly"

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zentrap must be restarted after loading new mibs. Also it will decode in human-readable form only new traps, traps which were already mapped will not be changed. And if you already mapped those traps with OIDs to event classes you will have to map decoded traps again and rewrite event transforms if any were created.
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[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

"Re: Traps not appearing correctly"

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zentrap has been restarted. New traps have been generated. No mappings have been created. The issue is the OID appearing with the extra 0 in zenoss.
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[jcurry]

jcurry [http://community.zenoss.org/people/jcurry] created the discussion

"Re: Traps not appearing correctly"

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What version of Zenoss???

The code is in $ZENHOME/Products/ZenEvents/zentrap.py - around line 580 in my 4.2 version.  The comments are not quite correct but the code is.  My version tries to match first with an inserted 0 and then without.

Cheers,
Jane
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[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

"Re: Traps not appearing correctly"

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I am using zenoss version 2.5.1. The code says this:

# Try an exact match with a .0. inserted between enterprise and
                # specific OID. It seems that MIBs frequently expect this .0.
                # to exist, but the device's don't send it in the trap.
                oid = "%s.0.%d" % (enterprise, specific)
                yield self.oid2name(oid, exactMatch=True, strip=False)
                name = driver.next()

                # If we didn't get a match with the .0. inserted we will try
                # resolving withing the .0. inserted and allow partial matches.
                if name == oid:
                    oid = "%s.%d" % (enterprise, specific)
                    yield self.oid2name(oid, exactMatch=False, strip=False)
                    name = driver.next()
--------------------------------------------------------------

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[Ryan Matte]

Ryan Matte [http://community.zenoss.org/people/rmatte] created the discussion

"Re: Traps not appearing correctly"

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Zenoss 2.5.1 was loaded with bugs.  At least update to 2.5.2.
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[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

"Re: Traps not appearing correctly"

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That was our plan..Is there any documentation around this upgrade?
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[Ryan Matte]

Ryan Matte [http://community.zenoss.org/people/rmatte] created the discussion

"Re: Traps not appearing correctly"

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The upgrade from 2.5.1 to 2.5.2 is braindead simple... just figure out what installation method you used (rpm, or stack installer), download the 2.5.2 installer that matches that method and install it.  2.5.2 was just a bugfix release.
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[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

"Re: Traps not appearing correctly"

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I created another zenoss server of the same version (2.5.1) loaded the mibs, zenpacks and transforms from the first server and sent a trap from 1 device to both servers. the trap gets translated correctly on my new server ...so its not an issue with the zenoss version but my zenoss instance.

These are the two different events I am getting. First from the working event, the second is the event that does not get translated correctly - any ideas?


snmp trap cpqHo2GenericTrap
|
| Device: | wig-hpch04-aoa.aspectcapital.com (http://t1-app-zeninf:8080/zport/dmd/Devices/Server/devices/wig-hpch04-aoa.aspectcapital.com) |
| Component: |
|
| Event Class: | /Unknown (http://t1-app-zeninf:8080/zport/dmd/Events/Unknown) |
| Status: | 0 |
| Start Time: | 2012/11/22 17:28:35.000 |
| Stop Time: | 2012/11/22 18:03:41.000 |
| Count: | 6 |
|
|
Hide details |
|
| prodState | 1000 |
| stateChange | 2012/11/22 18:03:41.000 |
| facility | unknown |
| eventClassKey | cpqHo2GenericTrap |
| agent | zentrap |
| dedupid | wig-hpch04-aoa.aspectcapital.com||/Unknown||3|snmp trap cpqHo2GenericTrap |
| manager | t-slo-vl015.aspectcapital.com |
| Location |
|
| ownerid |
|
| firstTime | 2012/11/22 17:28:35.000 |
| eventClass | /Unknown |
| message | snmp trap cpqHo2GenericTrap |
| DevicePriority | 3 |
| suppid |
|
| monitor | localhost |
| priority | -1 |
| DeviceClass | /Server |
| eventState | 0 |
| evid | 1d9ad25a-dcb0-4877-b803-2a00ea81e790 |
| eventClassMapping | /Unknown/defaultmapping |
| component |
|
| clearid |
|
| DeviceGroups | | |
| eventGroup | trap |
| device | wig-hpch04-aoa.aspectcapital.com |
| severity | 3 |
| count | 6 |
| ntevid | 0 |
| summary | snmp trap cpqHo2GenericTrap |
| eventKey |
|
| lastTime | 2012/11/22 18:03:41.000 |
| ipAddress | 172.16.8.210 |
| Systems | | |
| sysName | wig-hpch04-aoa |
| oid | 1.3.6.1.4.1.232.11.2.8.1 |
| sysName.0 | wig-hpch04-aoa |
| community | aspectro |
| cpqHoGenericData | HP Onboard Administrator Test Trap sent from enclosure: wig-hpch04 |
| cpqHoTrapFlags | 0 |
|



|
| Device: | wig-hpch04-aoa.aspectcapital.com (http://p-slo-zeninf:8080/zport/dmd/Devices/Server/devices/wig-hpch04-aoa.aspectcapital.com) |
| Component: |
|
| Event Class: | /Unknown (http://p-slo-zeninf:8080/zport/dmd/Events/Unknown) |
| Status: | 0 |
| Start Time: | 2012/11/22 18:03:41.000 |
| Stop Time: | 2012/11/22 18:03:41.000 |
| Count: | 2 |
|
|
Hide details |
|
| prodState | 1000 |
| stateChange | 2012/11/22 18:03:44.000 |
| facility | unknown |
| eventClassKey | enterprises.232.11003 |
| agent | zentrap |
| dedupid | wig-hpch04-aoa.aspectcapital.com||/Unknown||3|snmp trap enterprises.232.11003 |
| manager | p-slo-hl001.aspectcapital.com |
| Location |
|
| ownerid |
|
| firstTime | 2012/11/22 18:03:41.000 |
| eventClass | /Unknown |
| message | snmp trap enterprises.232.11003 |
| DevicePriority | 3 |
| suppid |
|
| monitor | localhost |
| priority | -1 |
| DeviceClass | /Server |
| eventState | 0 |
| evid | 5503a267-6659-4e94-81fe-db9bbb5423fb |
| eventClassMapping | /Unknown/defaultmapping |
| component |
|
| clearid |
|
| DeviceGroups | | |
| eventGroup | trap |
| device | wig-hpch04-aoa.aspectcapital.com |
| severity | 3 |
| count | 2 |
| ntevid | 0 |
| summary | snmp trap enterprises.232.11003 |
| eventKey |
|
| lastTime | 2012/11/22 18:03:41.000 |
| ipAddress | 172.16.8.210 |
| Systems | | |
| enterprises.232.11.2.11.1 | 0 |
| sysName | wig-hpch04-aoa |
| oid | 1.3.6.1.4.1.232.11.2.8.1 |
| sysName.0 | wig-hpch04-aoa |
| community | aspectro |
| enterprises | HP Onboard Administrator Test Trap sent from enclosure: wig-hpch04 |
| enterprises.232.11.2.8.1 | HP Onboard Administrator Test Trap sent from enclosure: wig-hpch04 |
|
--------------------------------------------------------------

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[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

"Re: Traps not appearing correctly"

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zentrap displays for the trap that does not get translated properly:

tail -f /var/log/zenoss/zentrap.log | grep wig-hpch04
2012-11-22 18:19:40,731 DEBUG zen.ZenTrap: Queueing event {'sysName': 'wig-hpch04-aoa', 'firstTime': 1353608380.7305131, 'enterprises.232.11.2.11.1': 0, 'eventClassKey': 'enterprises.232.11003', 'oid': '1.3.6.1.4.1.232.11.2.8.1', 'component': '', 'sysName.0': 'wig-hpch04-aoa', 'community': 'aspectro', 'enterprises': 'HP Onboard Administrator Test Trap sent from enclosure: wig-hpch04', 'manager': 'p-slo-hl001.aspectcapital.com', 'eventGroup': 'trap', 'agent': 'zentrap', 'device': '172.16.8.210', 'enterprises.232.11.2.8.1': 'HP Onboard Administrator Test Trap sent from enclosure: wig-hpch04', 'monitor': 'localhost', 'severity': 3, 'summary': 'snmp trap enterprises.232.11003', 'lastTime': 1353608380.7305131}
2012-11-22 18:19:40,733 DEBUG zen.ZenTrap: Queueing event {'sysName': 'wig-hpch04-aoa', 'firstTime': 1353608380.7324829, 'enterprises.232.11.2.11.1': 0, 'eventClassKey': 'enterprises.232.11003', 'oid': '1.3.6.1.4.1.232.11.2.8.1', 'component': '', 'sysName.0': 'wig-hpch04-aoa', 'community': 'aspectro', 'enterprises': 'HP Onboard Administrator Test Trap sent from enclosure: wig-hpch04', 'manager': 'p-slo-hl001.aspectcapital.com', 'eventGroup': 'trap', 'agent': 'zentrap', 'device': '172.16.8.210', 'enterprises.232.11.2.8.1': 'HP Onboard Administrator Test Trap sent from enclosure: wig-hpch04', 'monitor': 'localhost', 'severity': 3, 'summary': 'snmp trap enterprises.232.11003', 'lastTime': 1353608380.7324829}

and for teh trap that does

$ tail -f /var/log/zenoss/zentrap.log | grep wig-hpch04
2012-11-22 18:19:40,733 DEBUG zen.ZenTrap: Queueing event {'sysName': 'wig-hpch04-aoa', 'firstTime': 1353608380.7323821, 'severity': 3, 'eventClassKey': 'cpqHo2GenericTrap', 'oid': '1.3.6.1.4.1.232.11.2.8.1', 'component': '', 'sysName.0': 'wig-hpch04-aoa', 'community': 'aspectro', 'summary': 'snmp trap cpqHo2GenericTrap', 'cpqHoGenericData': 'HP Onboard Administrator Test Trap sent from enclosure: wig-hpch04', 'manager': 't-slo-vl015.aspectcapital.com', 'eventGroup': 'trap', 'agent': 'zentrap', 'device': '172.16.8.210', 'lastTime': 1353608380.7323821, 'cpqHoTrapFlags': 0, 'monitor': 'localhost'}
--------------------------------------------------------------

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[Ryan Matte]

Ryan Matte [http://community.zenoss.org/people/rmatte] created the discussion

"Re: Traps not appearing correctly"

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At the command line as the zenoss user...

zendmd
reindex()
commit()
ctrl-d to exit

The reindex may resolve the issue.
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[Ryan Matte]

Ryan Matte [http://community.zenoss.org/people/rmatte] created the discussion

"Re: Traps not appearing correctly"

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Restart zenoss afterwards to make sure it picks up the MIBs if there was something wrong with the indexing.
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[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

"Re: Traps not appearing correctly"

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Thanks. Trying that now.
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[gcollis]

gcollis [http://community.zenoss.org/people/gcollis] created the discussion

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I still have the same issue after a reindex and restart. Any other ideas?
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[Ryan Matte]

Ryan Matte [http://community.zenoss.org/people/rmatte] created the discussion

"Re: Traps not appearing correctly"

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I'm out of ideas.  If you're certain that you have the same Mibs loaded in both of your 2.5.1 instances and it's working in one but not the other I really have no idea what that could be.  As I stated before, Zenoss 2.5.1 was packed with bugs. 2.5.2 probably has around 40 or 50 bugfixes in it.  I still recommend upgrading to 2.5.2 to see if that makes a difference.
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