Discussion:
Upgrade Question
dseagren
2011-10-24 14:44:25 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Upgrade Question"

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I have inherited a Zenoss install and I'm not sure how to go about upgrading it as I'm not sure if it was installed as a virtual appliance, stack install or native install.  How do I identify which time of install I have?  I can see that it appears to be running CentOS 5.4 (Final).

Thanks
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jmp242
2011-10-24 14:58:45 UTC
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jmp242 [http://community.zenoss.org/people/jmp242] created the discussion

"Re: Upgrade Question"

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Well, can you go to Advanced -> Versions? So we know what version of Zenoss etc it's running? Then, you probably can do an
rpm -qa | grep zenoss
And that should let you know if it's RPM based...

--
James Pulver
Information Technology Area Supervisor
LEPP Computer Group
Cornell University
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dseagren
2011-10-24 15:32:55 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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[***@usl-zenoss zenoss]# rpm -qa | grep zenoss
zenoss-core-zenpacks-3.1.0-1031
zenoss-3.1.0-1031.el5

So it looks like I would use the Centos Native Packages?
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jmp242
2011-10-24 15:40:40 UTC
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jmp242 [http://community.zenoss.org/people/jmp242] created the discussion

"Re: Upgrade Question"

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Yes, I think you'd use the RPMs.

--
James Pulver
Information Technology Area Supervisor
LEPP Computer Group
Cornell University
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dseagren
2011-10-24 17:07:16 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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Well I installed the Zenoss 3.2.1 RPM and then the updated Zenpack RPM.  I followed the process in the installation guide and everything seemed to go well but upon logging into the website I get the "unable to connect to the server" popup pretty much everywhere I click.  The only things that really work are the dashboard and the Advanced tab.  All Daemons appear to be running.  Any advice?  I do have a snapshot (VMware) so I can revert back fairly easily but I would like to be on the new version.
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jmp242
2011-10-24 17:09:51 UTC
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jmp242 [http://community.zenoss.org/people/jmp242] created the discussion

"Re: Upgrade Question"

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Anything in the log files? Did zenmigrate complete successfully? Have you tried one more zenoss restart?

--
James Pulver
Information Technology Area Supervisor
LEPP Computer Group
Cornell University
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dseagren
2011-10-24 17:19:03 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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yeah i actually did a full restart of the box.  this is the only thing in the install log that I saw of issue.

WARNING:zen.migrate:Recovering
Traceback (most recent call last):
  File "/opt/zenoss/Products/ZenModel/migrate/zenmigrate.py", line 21, in <module>
    main()
  File "/opt/zenoss/Products/ZenModel/migrate/zenmigrate.py", line 18, in main
    m.main()
  File "/opt/zenoss/Products/ZenModel/migrate/Migrate.py", line 423, in main
    self.cutover()
  File "/opt/zenoss/Products/ZenModel/migrate/Migrate.py", line 310, in cutover
    self.migrate()
  File "/opt/zenoss/Products/ZenModel/migrate/Migrate.py", line 286, in migrate
    m.cutover(self.dmd)
  File "/opt/zenoss/Products/ZenModel/migrate/eventfacadeUsingCatalog.py", line 46, in cutover
    comp.index_object(idxs=('getId',))
AttributeError: 'Win32Processor' object has no attribute 'index_object'
Stopping Zope Object Database


daemon process stopped
Zenoss upgrade pre-restart commands complete.
Daemon: zeoctl .
daemon process started, pid=6876
Daemon: zopectl .
daemon process started, pid=6881
Daemon: zenhub starting...
Daemon: zenjobs starting...
Daemon: zenping starting...
Daemon: zensyslog starting...
Daemon: zenstatus starting...
Daemon: zenactions starting...
Daemon: zentrap starting...
Daemon: zenmodeler starting...
Daemon: zenperfsnmp starting...
Daemon: zencommand starting...
Daemon: zenprocess starting...
Daemon: zenwin starting...
Daemon: zeneventlog starting...
Daemon: zenjmx starting...
Daemon: zenperfwmi starting...


Upgrade install post step
Testing for the pre-upgrade ZenPack...
Zenoss upgrade complete.
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Shane Scott
2011-10-24 18:40:39 UTC
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Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: Upgrade Question"

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dseagren:

What version did you upgrade from?

--Shane
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dseagren
2011-10-24 19:06:48 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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3.1.0
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nozen
2011-10-24 20:20:09 UTC
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nozen [http://community.zenoss.org/people/nozen] created the discussion

"Re: Upgrade Question"

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i should mention i've seen this on my ubuntu box before.

two things i made sure of.

mysqld wasn't running and zenoss was stopped.

then i ran the installer again.

started zenoss and mysqld and everything was fine after that.

this still retains your data, although i always to do a zenoss backup before upgrading....

as root
su zenoos
zenoss stop
exit
/etc/init.d/mysqld stop

./zenoss-installer
let it run it should ask if it needs to launch at the end....say yes

/etc/init.d/mysqld start

should be right.
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dseagren
2011-10-24 20:58:31 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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well i decided to revert back to my vmware snapshot until I can get more time to try again.  The revert was successful but there must be something that isn't running because I get nothing when clicking on infrastructure or events.  I don're receive an error, just not data. 
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nozen
2011-10-24 23:34:31 UTC
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nozen [http://community.zenoss.org/people/nozen] created the discussion

"Re: Upgrade Question"

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weird....

I'm running a centos install as well and i used the bin file off the website to upgrade using my instructions and it worked ok.

as for the problem your having now i'd by checking the daemons page and making sure they are all running.

also check if mysql is running, it it wasn't you would have seen a message about not connecting.

also check out the $ZENHOME/log directory for some logs that may be handy to look through for clues.

sudo su zenoss for the above env variable to work.

if the daemons aren't running sudo su zenoss then zenoss stop (hit that a couple of times) then zenoss start

you've probably already bounced it though.
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dseagren
2011-10-25 13:14:19 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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Yeah I'm not sure what happened exactly.  I may open a new thread for the issue I'm having now as it's not really related to upgrading.  All the daemons are running and I'm still getting alerts so it must be an issue with zope.  No errors when navigating to events or infrastructure but nothing shows up.
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dhopp
2011-10-25 13:18:54 UTC
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dhopp [http://community.zenoss.org/people/dhopp] created the discussion

"Re: Upgrade Question"

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Dseagren -

After upgrading you may need to clear your browser cache/cookies.  With javascript changes the browser cache can do some weird things so it's best to clear it after an upgrade.

--Dennis
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dseagren
2011-10-25 13:49:31 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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I feel like an idiot.  I cleared all the cache after the upgrade but when I reverted back I forgot to do it.  There is still the question of the upgrade.   I will be taking another run at the upgrade today to see how it goes.  One of the issues I saw last time was that after stopping the zenoss services a "ps ax | grep zenoss" still showed java and zenjmx items listed.  The upgrade instructions say there should be nothing running.
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Shane Scott
2011-10-25 16:01:58 UTC
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Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: Upgrade Question"

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dseagren:

Before you upgrade again I'd try a zenchkrels -x1 -r and zenfixit.py to clear up any half relationships. All processes should be stopped during the upgrade, like the instructions say. If something doesn't die gracefully in 2-3 minutes kill -7 or kill -9 the remaining items.

Best,
--Shane
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dseagren
2011-10-26 16:13:28 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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quick update.  Went through the install a couple more times trying different things each time.  tried stopping the mysql before upgrading but still not luck.  going to try upgrading via the stack installer and see how that goes.
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dseagren
2011-10-26 20:52:48 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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The bin install is a no go since the original install was rpms.  I'm going to just have to figure it out.  I've looked through the logs after the install and don't see any smoking guns.  ideas?  to recap:  navigating to events or infrastructure after the upgrade yield the unable to connect to server error.  all daemons are running.
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Shane Scott
2011-10-26 20:54:03 UTC
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Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: Upgrade Question"

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dseagren:

Have you tried clearing your cookies? I know that sounds silly, but try it.

Can you post the page error?

Best,
--Shane
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dseagren
2011-10-26 21:33:35 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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yeah i did the cookies thing and actually tried it from a few different boxes.  I attached the error although it's generic.  http://community.zenoss.org/servlet/JiveServlet/showImage/2-62210-10396/zenoss2.bmp http://community.zenoss.org/servlet/JiveServlet/downloadImage/2-62210-10396/450-281/zenoss2.bmp
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Shane Scott
2011-10-26 21:35:46 UTC
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Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: Upgrade Question"

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dseagren:

On the zenoss master, `su zenoss`, `zopectl stop`, `zopectl fg`

Are there any errors in the console?

Navidate to a problem page. Are there any errors in the console?

Thanks!
--Shane
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briffle
2011-10-27 13:43:22 UTC
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briffle [http://community.zenoss.org/people/briffle] created the discussion

"Re: Upgrade Question"

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Thanks for this thread.. I've been reading it, like checking of a checklist of my past day or so. (thanks for the tip on clearing the cookies/temp files.. that was driving me nuts)  I couldn't figure out why a VMWare rollback to previous snapshot would have problems.. now it seems obvious :)

I am using the vmware appliance for 3.0, and upgrading to 3.2.1.  same exact thing as you saw.  Things would kind of load, but not really.. lots of times I would see that error msg. Emails were going out about hosts being down that were up.. No device had any components listed, etc.  A bit weird, since its an 'official' zenoss image, with very, very few changes.. ( a few zenpacks, and some custom python scripts).

I will try it again in a few days, but I am having trouble seeing any actual step by step directions on the upgrade process.
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dseagren
2011-10-27 13:51:28 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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running zope in debug I don't get any errors until I click on a problem area which yields:

2011-10-27 08:46:44 ERROR Zope.SiteErrorLog 1319723204.20.924742817039 http://usl-zenoss:8080/zport/dmd/Events/evconsole_router http://usl-zenoss:8080/zport/dmd/Events/evconsole_router
Traceback (innermost last):
  Module ZPublisher.Publish, line 127, in publish
  Module ZPublisher.mapply, line 77, in mapply
  Module ZPublisher.Publish, line 47, in call_object
  Module Products.ZenUtils.extdirect.zope.router, line 24, in __call__
  Module Products.ZenUtils.extdirect.router, line 88, in __call__
  Module Products.ZenUtils.jsonutils, line 152, in json
  Module json, line 230, in dumps
  Module json.encoder, line 367, in encode
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 306, in _iterencode
  Module json.encoder, line 204, in _iterencode_list
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 317, in _iterencode
  Module json.encoder, line 323, in _iterencode_default
  Module json.encoder, line 344, in default
TypeError: <bound method DeviceClass.titleOrId of <DeviceClass at /zport/dmd/Devices>> is not JSON serializable
2011-10-27 08:46:44 ERROR Zope.SiteErrorLog 1319723204.920.622257176152 http://usl-zenoss:8080/zport/dmd/Events/evconsole_router http://usl-zenoss:8080/zport/dmd/Events/evconsole_router
Traceback (innermost last):
  Module ZPublisher.Publish, line 127, in publish
  Module ZPublisher.mapply, line 77, in mapply
  Module ZPublisher.Publish, line 47, in call_object
  Module Products.ZenUtils.extdirect.zope.router, line 24, in __call__
  Module Products.ZenUtils.extdirect.router, line 88, in __call__
  Module Products.ZenUtils.jsonutils, line 152, in json
  Module json, line 230, in dumps
  Module json.encoder, line 367, in encode
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 306, in _iterencode
  Module json.encoder, line 204, in _iterencode_list
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 317, in _iterencode
  Module json.encoder, line 323, in _iterencode_default
  Module json.encoder, line 344, in default
TypeError: <bound method DeviceClass.titleOrId of <DeviceClass at /zport/dmd/Devices>> is not JSON serializable
2011-10-27 08:47:00 ERROR extdirect 'allowedRolesAndUsers'
Traceback (most recent call last):
  File "/opt/zenoss/Products/ZenUtils/extdirect/router.py", line 128, in _processDirectRequest
    result = _targetfn(**data)
  File "/opt/zenoss/Products/Zuul/routers/device.py", line 181, in getDevices
    devices, details = facade.getDeviceList(uid, start, limit, sort, dir, params)
  File "/opt/zenoss/Products/Zuul/facades/devicefacade.py", line 147, in getDeviceList
    query=query, hashcheck=hashcheck)
  File "/opt/zenoss/Products/Zuul/tree.py", line 290, in search
    queryResults = self._queryCatalog(types, queryOrderby, reverse, paths, depth, query)
  File "/opt/zenoss/Products/Zuul/tree.py", line 382, in _queryCatalog
    result = self.catalog.evalAdvancedQuery(*args)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/eval.py", line 40, in eval
    rs = _eval(query, cat)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/eval.py", line 16, in _eval
    rs = query._eval(_QueryContext(cat))
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 220, in _eval
    for q in nsq: r = intersection(r, q._eval(context))
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 84, in _eval
    return context._applyIndex(self, term)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 278, in _applyIndex
    res = cat.indexes[index].__of__(cat)._apply_index(
KeyError: 'allowedRolesAndUsers'
2011-10-27 08:47:02 ERROR extdirect 'allowedRolesAndUsers'
Traceback (most recent call last):
  File "/opt/zenoss/Products/ZenUtils/extdirect/router.py", line 128, in _processDirectRequest
    result = _targetfn(**data)
  File "/opt/zenoss/Products/Zuul/routers/device.py", line 181, in getDevices
    devices, details = facade.getDeviceList(uid, start, limit, sort, dir, params)
  File "/opt/zenoss/Products/Zuul/facades/devicefacade.py", line 147, in getDeviceList
    query=query, hashcheck=hashcheck)
  File "/opt/zenoss/Products/Zuul/tree.py", line 290, in search
    queryResults = self._queryCatalog(types, queryOrderby, reverse, paths, depth, query)
  File "/opt/zenoss/Products/Zuul/tree.py", line 382, in _queryCatalog
    result = self.catalog.evalAdvancedQuery(*args)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/eval.py", line 40, in eval
    rs = _eval(query, cat)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/eval.py", line 16, in _eval
    rs = query._eval(_QueryContext(cat))
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 220, in _eval
    for q in nsq: r = intersection(r, q._eval(context))
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 84, in _eval
    return context._applyIndex(self, term)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 278, in _applyIndex
    res = cat.indexes[index].__of__(cat)._apply_index(
KeyError: 'allowedRolesAndUsers'
--------------------------------------------------------------

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dseagren
2011-10-27 14:19:23 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

To view the discussion, visit: http://community.zenoss.org/message/62233#62233

--------------------------------------------------------------
One more thing I discovered is when looking at "monitoring templates" by "device class", the only thing that shows up is AWS and HTTP
--------------------------------------------------------------

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Shane Scott
2011-10-27 14:27:47 UTC
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Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: Upgrade Question"

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--------------------------------------------------------------
dseagren:

Yikes! I'm going to get a second opinion on this error.

--Shane
--------------------------------------------------------------

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dseagren
2011-10-27 16:44:44 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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--------------------------------------------------------------
internet explorer has this error when processing the page.

Webpage error details


User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3)
Timestamp: Thu, 27 Oct 2011 16:44:06 UTC




Message: Expected identifier, string or number
Line: 212
Char: 13
Code: 0
URI: http://usl-zenoss:8080/++resource++deviceadvdetail/deviceAdvDetail.js http://usl-zenoss:8080/++resource++deviceadvdetail/deviceAdvDetail.js
--------------------------------------------------------------

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Shane Scott
2011-10-27 20:03:33 UTC
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Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: Upgrade Question"

To view the discussion, visit: http://community.zenoss.org/message/62250#62250

--------------------------------------------------------------
dseagren:

Let's try something/

As the zenoss user, `zencatalog --forceindex --createcatalog`

It could take a while. When done, restart zenoss.

--Shane
--------------------------------------------------------------

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dseagren
2011-10-28 18:35:46 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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--------------------------------------------------------------
I get a syntax error when trying that command. 

Usage: /opt/zenoss/bin/zencatalog {run|start|stop|restart|status|help|genconf|genxmlconfigs|debug|stats} [options]
--------------------------------------------------------------

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dseagren
2011-10-28 19:36:07 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

To view the discussion, visit: http://community.zenoss.org/message/62289#62289

--------------------------------------------------------------
well that helped some.  I can now see monitoring templates and more stuff loads under "infrastructure" before it pukes.  still nothing under events. Loading Image... Loading Image...
--------------------------------------------------------------

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Shane Scott
2011-10-28 19:39:06 UTC
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Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: Upgrade Question"

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--------------------------------------------------------------
dseagren:

Nice. Making progress. Stop zope with zopectl stop and then zopectl fg. Navigate to problem pages and post the trace.

Thanks man!

Best,
--Shane W. Scott(Hackman238)
  ZCA - http://community.zenoss.org/community/zca/blog http://community.zenoss.org/community/zca/blog
--------------------------------------------------------------

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dseagren
2011-10-28 19:59:37 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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--------------------------------------------------------------
I'm working on removing 3rd party zenpacks to see if that helps.  here is the zope debug:

[***@usl-zenoss ~]$ zopectl fg
/opt/zenoss/bin/runzope -X debug-mode=on
2011-10-28 14:58:17 INFO ZServer HTTP server started at Fri Oct 28 14:58:17 2011
        Hostname: 0.0.0.0
        Port: 8080
2011-10-28 14:58:17 INFO ZEO.ClientStorage zeostorage ClientStorage (pid=25052) created RW/normal for storage: '1'
2011-10-28 14:58:17 INFO ZEO.cache created temporary cache file '<fdopen>'
2011-10-28 14:58:17 INFO ZEO.ClientStorage zeostorage Testing connection <ManagedClientConnection ('127.0.0.1', 8100)>
2011-10-28 14:58:17 INFO ZEO.zrpc.Connection(C) (localhost:8100) received handshake 'Z309'
2011-10-28 14:58:18 INFO ZEO.ClientStorage zeostorage Server authentication protocol None
2011-10-28 14:58:18 INFO ZEO.ClientStorage zeostorage Connected to storage: ('localhost.localdomain', 8100)
2011-10-28 14:58:18 INFO ZEO.ClientStorage zeostorage No verification necessary -- empty cache
2011-10-28 14:58:19 INFO Zope_Hotfix_20110622 Patched traverse method of zope.traversing.namespaces.resource.
2011-10-28 14:58:19 INFO Zope_Hotfix_20110622 Disabled acquire traverser.
2011-10-28 14:58:19 INFO Zope_Hotfix_20110622 Disabled attr traverser.
2011-10-28 14:58:19 INFO Zope_Hotfix_20110622 Disabled item traverser.
2011-10-28 14:58:19 INFO Zope_Hotfix_20110622 Disabled lang traverser.
2011-10-28 14:58:19 INFO Zope_Hotfix_20110622 Disabled vh traverser.
2011-10-28 14:58:19 INFO Zope_Hotfix_20110622 Hotfix installed.
2011-10-28 14:58:19 INFO Zope Ready to handle requests
2011-10-28 14:58:33 ERROR Zope.SiteErrorLog 1319831913.230.069971058588 http://usl-zenoss:8080/zport/dmd/evconsole_router http://usl-zenoss:8080/zport/dmd/evconsole_router
Traceback (innermost last):
  Module ZPublisher.Publish, line 127, in publish
  Module ZPublisher.mapply, line 77, in mapply
  Module ZPublisher.Publish, line 47, in call_object
  Module Products.ZenUtils.extdirect.zope.router, line 24, in __call__
  Module Products.ZenUtils.extdirect.router, line 88, in __call__
  Module Products.ZenUtils.jsonutils, line 152, in json
  Module json, line 230, in dumps
  Module json.encoder, line 367, in encode
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 306, in _iterencode
  Module json.encoder, line 204, in _iterencode_list
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 317, in _iterencode
  Module json.encoder, line 323, in _iterencode_default
  Module json.encoder, line 344, in default
TypeError: <bound method DeviceClass.titleOrId of <DeviceClass at /zport/dmd/Devices>> is not JSON serializable
2011-10-28 14:58:34 ERROR Zope.SiteErrorLog 1319831914.570.307869588338 http://usl-zenoss:8080/zport/dmd/evconsole_router http://usl-zenoss:8080/zport/dmd/evconsole_router
Traceback (innermost last):
  Module ZPublisher.Publish, line 127, in publish
  Module ZPublisher.mapply, line 77, in mapply
  Module ZPublisher.Publish, line 47, in call_object
  Module Products.ZenUtils.extdirect.zope.router, line 24, in __call__
  Module Products.ZenUtils.extdirect.router, line 88, in __call__
  Module Products.ZenUtils.jsonutils, line 152, in json
  Module json, line 230, in dumps
  Module json.encoder, line 367, in encode
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 306, in _iterencode
  Module json.encoder, line 204, in _iterencode_list
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 317, in _iterencode
  Module json.encoder, line 323, in _iterencode_default
  Module json.encoder, line 344, in default
TypeError: <bound method DeviceClass.titleOrId of <DeviceClass at /zport/dmd/Devices>> is not JSON serializable
2011-10-28 14:58:34 ERROR Zope.SiteErrorLog 1319831914.860.201785981288 http://usl-zenoss:8080/zport/dmd/Events/evconsole_router http://usl-zenoss:8080/zport/dmd/Events/evconsole_router
Traceback (innermost last):
  Module ZPublisher.Publish, line 127, in publish
  Module ZPublisher.mapply, line 77, in mapply
  Module ZPublisher.Publish, line 47, in call_object
  Module Products.ZenUtils.extdirect.zope.router, line 24, in __call__
  Module Products.ZenUtils.extdirect.router, line 88, in __call__
  Module Products.ZenUtils.jsonutils, line 152, in json
  Module json, line 230, in dumps
  Module json.encoder, line 367, in encode
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 306, in _iterencode
  Module json.encoder, line 204, in _iterencode_list
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 317, in _iterencode
  Module json.encoder, line 323, in _iterencode_default
  Module json.encoder, line 344, in default
TypeError: <bound method DeviceClass.titleOrId of <DeviceClass at /zport/dmd/Devices>> is not JSON serializable
2011-10-28 14:58:35 ERROR Zope.SiteErrorLog 1319831915.520.722446255766 http://usl-zenoss:8080/zport/dmd/Events/evconsole_router http://usl-zenoss:8080/zport/dmd/Events/evconsole_router
Traceback (innermost last):
  Module ZPublisher.Publish, line 127, in publish
  Module ZPublisher.mapply, line 77, in mapply
  Module ZPublisher.Publish, line 47, in call_object
  Module Products.ZenUtils.extdirect.zope.router, line 24, in __call__
  Module Products.ZenUtils.extdirect.router, line 88, in __call__
  Module Products.ZenUtils.jsonutils, line 152, in json
  Module json, line 230, in dumps
  Module json.encoder, line 367, in encode
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 306, in _iterencode
  Module json.encoder, line 204, in _iterencode_list
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 309, in _iterencode
  Module json.encoder, line 275, in _iterencode_dict
  Module json.encoder, line 317, in _iterencode
  Module json.encoder, line 323, in _iterencode_default
  Module json.encoder, line 344, in default
TypeError: <bound method DeviceClass.titleOrId of <DeviceClass at /zport/dmd/Devices>> is not JSON serializable
2011-10-28 14:58:41 ERROR extdirect 'allowedRolesAndUsers'
Traceback (most recent call last):
  File "/opt/zenoss/Products/ZenUtils/extdirect/router.py", line 128, in _processDirectRequest
    result = _targetfn(**data)
  File "/opt/zenoss/Products/Zuul/routers/device.py", line 181, in getDevices
    devices, details = facade.getDeviceList(uid, start, limit, sort, dir, params)
  File "/opt/zenoss/Products/Zuul/facades/devicefacade.py", line 147, in getDeviceList
    query=query, hashcheck=hashcheck)
  File "/opt/zenoss/Products/Zuul/tree.py", line 290, in search
    queryResults = self._queryCatalog(types, queryOrderby, reverse, paths, depth, query)
  File "/opt/zenoss/Products/Zuul/tree.py", line 382, in _queryCatalog
    result = self.catalog.evalAdvancedQuery(*args)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/eval.py", line 40, in eval
    rs = _eval(query, cat)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/eval.py", line 16, in _eval
    rs = query._eval(_QueryContext(cat))
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 220, in _eval
    for q in nsq: r = intersection(r, q._eval(context))
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 84, in _eval
    return context._applyIndex(self, term)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 278, in _applyIndex
    res = cat.indexes[index].__of__(cat)._apply_index(
KeyError: 'allowedRolesAndUsers'
2011-10-28 14:58:43 ERROR extdirect 'allowedRolesAndUsers'
Traceback (most recent call last):
  File "/opt/zenoss/Products/ZenUtils/extdirect/router.py", line 128, in _processDirectRequest
    result = _targetfn(**data)
  File "/opt/zenoss/Products/Zuul/routers/device.py", line 181, in getDevices
    devices, details = facade.getDeviceList(uid, start, limit, sort, dir, params)
  File "/opt/zenoss/Products/Zuul/facades/devicefacade.py", line 147, in getDeviceList
    query=query, hashcheck=hashcheck)
  File "/opt/zenoss/Products/Zuul/tree.py", line 290, in search
    queryResults = self._queryCatalog(types, queryOrderby, reverse, paths, depth, query)
  File "/opt/zenoss/Products/Zuul/tree.py", line 382, in _queryCatalog
    result = self.catalog.evalAdvancedQuery(*args)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/eval.py", line 40, in eval
    rs = _eval(query, cat)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/eval.py", line 16, in _eval
    rs = query._eval(_QueryContext(cat))
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 220, in _eval
    for q in nsq: r = intersection(r, q._eval(context))
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 84, in _eval
    return context._applyIndex(self, term)
  File "/opt/zenoss/lib/python/Products/AdvancedQuery/AdvancedQuery.py", line 278, in _applyIndex
    res = cat.indexes[index].__of__(cat)._apply_index(
KeyError: 'allowedRolesAndUsers'
--------------------------------------------------------------

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Shane Scott
2011-10-31 13:17:48 UTC
Permalink
Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: Upgrade Question"

To view the discussion, visit: http://community.zenoss.org/message/62323#62323

--------------------------------------------------------------
dseagren:

Any luck?

--Shane
--------------------------------------------------------------

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dseagren
2011-10-31 17:32:02 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

To view the discussion, visit: http://community.zenoss.org/message/62326#62326

--------------------------------------------------------------
I removed all 3rd party zenpacks and it made no difference.  Reverted back to 3.1 again.
--------------------------------------------------------------

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dseagren
2011-11-03 18:55:43 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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--------------------------------------------------------------
Looks like I'm the only one experiencing this issue?  Just have to stay on 3.1.0 until the next update and try that.  If i get real bored maybe i'll try upgrading to 3.2.0 and then 3.2.1.
--------------------------------------------------------------

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rphil001
2012-01-30 09:29:56 UTC
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rphil001 [http://community.zenoss.org/people/rphil001] created the discussion

"Re: Upgrade Question"

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--------------------------------------------------------------
Did you get anywhere with this, i have exactly the same problem after upgrading the 3.2.1.
--------------------------------------------------------------

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dseagren
2012-01-30 19:38:18 UTC
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dseagren [http://community.zenoss.org/people/dseagren] created the discussion

"Re: Upgrade Question"

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--------------------------------------------------------------
Nope.  I gave up.  Trying to troubleshoot and resolve issues in Zenoss is very difficult  and has caused me to think twice about using is as our go to monitoring option.  The product has a pretty good user following but isn't the most user friendly compared to others that I have installed and administered.
--------------------------------------------------------------

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