KeyError:'macAddresses'

[QnA Zen]

QnA Zen [http://community.zenoss.org/people/qq070806] created the discussion

"KeyError:'macAddresses'"

To view the discussion, visit: http://community.zenoss.org/message/75604#75604

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When I tried to move some devices from /Server/Windows/File Server to /Server/Windows/WMI/File Server, below error return.
Failed to move devices. KeyError:'macAddresses'
These devices are online , informations are correct


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[hydruid]

hydruid [http://community.zenoss.org/people/hydruid] created the discussion

"Re: KeyError:'macAddresses'"

To view the discussion, visit: http://community.zenoss.org/message/75609#75609

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Hello,

You've posted several questions, I highly recommend that you read the
Zenoss Admin guide to get a better understanding of how everything works.

To fix this issue, try closing your browser and try again, it should work
with no problem.

Hydruid
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[QnA Zen]

QnA Zen [http://community.zenoss.org/people/qq070806] created the discussion

"Re: KeyError:'macAddresses'"

To view the discussion, visit: http://community.zenoss.org/message/75610#75610

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I have tried to close all browser windows, restart zenoss service , and try to move the device on another computer, still same error. Would you please help?
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[hydruid]

hydruid [http://community.zenoss.org/people/hydruid] created the discussion

"Re: KeyError:'macAddresses'"

To view the discussion, visit: http://community.zenoss.org/message/75612#75612

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Which method are you using to change the Device Class? Are you dragging it
using the UI or opening the device, clicking the gear, and choosing Change
Device Class there?

Try both methods if you haven't already!
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[Andrew Kirch]

Andrew Kirch [http://community.zenoss.org/people/akirch] created the discussion

"Re: KeyError:'macAddresses'"

To view the discussion, visit: http://community.zenoss.org/message/75620#75620

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Hi,

PLEASE DO NOT TRY TO REPLY HERE, IN FACT YOU PROBABLY CANT, TO FIND OUT WHY, KEEP READING!!!

I'm Andrew Kirch, the Community Manager here at Zenoss.  We've migrated the Community Forums to our new Drupal based forums.  I've copied your thread to the new forums http://www.zenoss.org/forum/96 HERE. If you have an account on the community wiki, that login already works, if not, head over, and follow the links to create it.  If you have questions, problems using the site, or feedback, or if you're a Nigerian prince with 5000000USD you want to send me, please use our feedback form at the upper right of the new site.

Cheers!

Andrew
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