"nan" values on custom UPS OIDs

[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

""nan" values on custom UPS OIDs"

To view the discussion, visit: http://community.zenoss.org/message/64935#64935

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Hello,

I`m zenoss user from few months. I thought that I can handle it all, but...

System is running Zenoss 3.2.1 on Debian, monitoring Cisco routers and local UPS. Routers works fine with all graphs, but I`m also trying to monitor custom UPS (EVER Sinline PRO) - all graphs are empty and have "nan" values.

MIB database provided by producer was imported successfully, custom monitoring template created, OID with "0" at the end added, graph points added, when testing with snmpwalk:

Executing command snmpwalk -ccommunity -v1 172.x.x.x 1.3.6.1.4.1.9797.1.3.1.19.0 against 172.x.x.x
SNMPv2-SMI::enterprises.9797.1.3.1.19.0 = INTEGER: 100

output is a correct integer value, but still no graph plotted. Also, no rrd files for device are created. Devices working on "production" state, uptime gathered properly.

I think I`m missing something, but don`t know what. I’ve searched whole forum, looked on google - and everything looks ok, but is not. No graphs on UPS after many days.
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[jmp242]

jmp242 [http://community.zenoss.org/people/jmp242] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Hmmm, I think there's an issue - are you using SNMP v1 in Zenoss? The SNMPv2 start when walking with v1 is interesting but may be a red herring.

When you have blank graphs, you say a custom template was created - so the OIDs you're grabbing exist, you're not trying to use a Cisco template against a UPS? Zenoss uses a snmpget style check for OIDs also, so best to test with that.


--
James Pulver
ZCA Member
LEPP Computer Group
Cornell University
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

To view the discussion, visit: http://community.zenoss.org/message/64937#64937

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jmp242 - thanks for fast repply.

In device connfiguration properties, zSNMPver is set to v1, so i think zenoss is using version 1. UPS is using it`s own template, different to Cisco (I`ve created it). Also, I`ve tested device with snmpget, result was a proper integer value...
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[jmp242]

jmp242 [http://community.zenoss.org/people/jmp242] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Did you define graphs and assign data points to the graphs in the template? Can you screen shot the various details in the template definition (datapoints, graph definitions etc...)?

--
James Pulver
ZCA Member
LEPP Computer Group
Cornell University
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Yes, I`ve deffined them all. Here You are: Loading Image... Loading Image...
Loading Image... Loading Image...
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[jmp242]

jmp242 [http://community.zenoss.org/people/jmp242] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Mmmm, it does all look correct to me...

--
James Pulver
ZCA Member
LEPP Computer Group
Cornell University
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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I know... that`s the problem it looks ok, but it`s not. This is what I get with snmpwalk:

Loading Image... Loading Image...
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Macjiej:

Is the template bound to a device?

As the zenoss user, run zenperfsnmp -v10 -d 'yourTestDevice'

Please sanitize and post the result.

Best,
--Shane
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Hello Shane,

UPS (EVER) telplete is bound to this device:

Loading Image... Loading Image...

But when I tried to run zenperfsnmp -v10 -d , i`ve got zenperfsnmp help instead...
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Maciej:

zenperfsnmp -v10 -d '172.0.0.2'

Swap out 172.0.0.2 for your devices IP.

--Shane
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Yes, I tried, all I get is:

***@Zenoss:/usr/local/zenoss/zenoss/bin$ zenperfsnmp -v10 -d '172.x.x.x'
Usage: /usr/local/zenoss/zenoss/bin/zenperfsnmp {run|start|stop|restart|status|h    elp|genconf|genxmlconfigs|debug|stats} [options]

  where the commands are:

    run     - start the program but don't put it in the background.
              NB: This mode is good for debugging.

    start   - start the program in daemon mode -- running in the background,
              detached from the shell

    stop    - stop the program

    restart - stop and then start the program
              NB: Sometimes the start command will run before the daemon
                  has terminated.  If this happens just re-run the command.

    status  - Check the status of a daemon.  This will print the current
              process nuber if it is running.

    help    - display the options available for the daemon

    genconf - create an example configuration file with default settings

    genxmlconfigs - create an XML file with default settings

    debug   - toggle the logging of daemons between Debug level and the default

    stats   - display detailed statistics of the deamon
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Maciej:

*face palm* My mistake. Too many hours of concurrent operation taking it's toll...

zenperfsnmp run now -v10 -d 'yourDevice'

Best,
--Shane
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Hello again,

sorry for late answear, we had a huge power failure, so no time for zenoss...

This is what i get with zenperfsnmp run now -v10 -d 172.x.x.x

2012-03-06 19:43:09,141 INFO zen.zenperfsnmp: Initializing daemon...
2012-03-06 19:43:09,150 DEBUG zen.zenperfsnmp: Starting PBDaemon initialization
2012-03-06 19:43:09,151 INFO zen.zenperfsnmp: Connecting to localhost:8789
2012-03-06 19:43:09,151 DEBUG zen.zenperfsnmp: Logging in as admin
2012-03-06 19:43:09,167 INFO zen.zenperfsnmp: Connected to ZenHub
2012-03-06 19:43:09,167 DEBUG zen.zenperfsnmp: Setting up initial services: Even          tService, SnmpPerfConfig
2012-03-06 19:43:09,168 DEBUG zen.zenperfsnmp: Chaining getInitialServices with           d2
2012-03-06 19:43:09,170 DEBUG zen.zenperfsnmp: Loaded service EventService from           zenhub
2012-03-06 19:43:09,171 DEBUG zen.zenperfsnmp: Loaded service SnmpPerfConfig fro          m zenhub
2012-03-06 19:43:09,171 DEBUG zen.zenperfsnmp: Queueing event {'severity': 0, 'c          omponent': 'zenperfsnmp', 'agent': 'zenperfsnmp', 'summary': 'started', 'manager          ': 'zenoss', 'device': 'localhost', 'eventClass': '/App/Start', 'monitor': 'loca          lhost'}
2012-03-06 19:43:09,171 DEBUG zen.zenperfsnmp: Total of 1 queued events
2012-03-06 19:43:09,173 DEBUG zen.zenperfsnmp: Calling connected.
2012-03-06 19:43:09,173 DEBUG zen.zenperfsnmp: Connected to zenhub
2012-03-06 19:43:09,173 INFO zen.zenperfsnmp: Fetching property items...
2012-03-06 19:43:09,189 DEBUG zen.zenperfsnmp: Updated configCycleInterval confi          g to 360
2012-03-06 19:43:09,189 INFO zen.zenperfsnmp: Getting threshold classes...
2012-03-06 19:43:09,191 DEBUG zen.zenperfsnmp: Loading classes ['Products.ZenMod          el.MinMaxThreshold']
2012-03-06 19:43:09,191 INFO zen.zenperfsnmp: Fetching configs for ['172.x.x.x'          ]...
2012-03-06 19:43:09,194 INFO zen.zenperfsnmp: Fetching default RRDCreateCommand.          ..
2012-03-06 19:43:09,196 INFO zen.zenperfsnmp: Getting collector thresholds...
2012-03-06 19:43:09,216 DEBUG zen.thresholds: Updating threshold ('high event qu          eue', ('localhost', ''))
2012-03-06 19:43:09,216 DEBUG zen.thresholds: Updating threshold ('zenmodeler cy          cle time', ('localhost', ''))
2012-03-06 19:43:09,217 DEBUG zen.thresholds: Updating threshold ('zenperfsnmp c          ycle time', ('localhost', ''))
2012-03-06 19:43:09,217 DEBUG zen.thresholds: Updating threshold ('zenping cycle           time', ('localhost', ''))
2012-03-06 19:43:09,217 DEBUG zen.thresholds: Updating threshold ('zenprocess cy          cle time', ('localhost', ''))
2012-03-06 19:43:09,217 INFO zen.zenperfsnmp: Fetching SNMP status...
2012-03-06 19:43:09,220 INFO zen.zenperfsnmp: Initiating incremental device load
2012-03-06 19:43:09,221 DEBUG zen.zenperfsnmp: Fetching configs for 0 devices
2012-03-06 19:43:09,221 DEBUG zen.zenperfsnmp: Finished fetching configs for 0 d          evices
2012-03-06 19:43:09,221 DEBUG zen.zenperfsnmp: Gathering performance data for 17          2.x.x.x
2012-03-06 19:43:09,221 INFO zen.zenperfsnmp: Configured 0 of 0 devices
2012-03-06 19:43:09,222 DEBUG zen.zenperfsnmp: Getting device ping issues
2012-03-06 19:43:09,225 DEBUG zen.zenperfsnmp: unresponsive devices: []
2012-03-06 19:43:09,226 DEBUG zen.zenperfsnmp: Sent a 'stop' event
2012-03-06 19:43:09,226 INFO zen.zenperfsnmp: success:0 fail:0 pending:0 todo:0
2012-03-06 19:43:09,227 INFO zen.zenperfsnmp: ******** Cycle completed ********
2012-03-06 19:43:09,227 INFO zen.zenperfsnmp: Sent 0 OID requests
2012-03-06 19:43:09,227 INFO zen.zenperfsnmp: Queried 0 devices
2012-03-06 19:43:09,227 INFO zen.zenperfsnmp:   0 in queue still unqueried
2012-03-06 19:43:09,228 INFO zen.zenperfsnmp:   Successes: 0  Failures: 0  Not r          eporting: 0
2012-03-06 19:43:09,228 INFO zen.zenperfsnmp: Waited on 0 queries from previous           cycles.
2012-03-06 19:43:09,228 INFO zen.zenperfsnmp:   Successes: 0  Failures: 0  Not r          eporting: 0
2012-03-06 19:43:09,228 INFO zen.zenperfsnmp: Cycle lasted 0.00 seconds
2012-03-06 19:43:09,228 INFO zen.zenperfsnmp: *********************************
2012-03-06 19:43:09,229 DEBUG zen.thresholds: Checking value 8.29696655273e-05 o          n Daemons/localhost/zenperfsnmp_cycleTime
2012-03-06 19:43:09,230 DEBUG zen.MinMaxCheck: Checking zenperfsnmp_cycleTime 8.          29696655273e-05 against min None and max 240.0
2012-03-06 19:43:09,231 DEBUG zen.zenperfsnmp: Queueing event {'manager': 'zenos          s', 'eventKey': 'zenperfsnmp cycle time', 'device': 'localhost', 'eventClass': '          /Perf/Snmp', 'summary': 'threshold of zenperfsnmp cycle time restored: current v          alue 0.00', 'component': '', 'monitor': 'localhost', 'agent': 'zenperfsnmp', 'se          verity': 0}
2012-03-06 19:43:09,231 DEBUG zen.zenperfsnmp: Total of 1 queued events
2012-03-06 19:43:09,232 DEBUG zen.zenperfsnmp: stop() called when not running
2012-03-06 19:43:09,232 INFO zen.zenperfsnmp: Daemon zenperfsnmp shutting down
2012-03-06 19:43:09,234 DEBUG zen.zenperfsnmp: Removing service EventService
2012-03-06 19:43:09,234 DEBUG zen.zenperfsnmp: Removing service SnmpPerfConfig

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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Maciej:

It looks like it didnt fetch a config for the device so it didnt test. Can you try again but instead of the IP use the device.getTitleOrId result,  the device title or the device id?

Best,
--Shane
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Sorry Shane, can You explain exactly what You want me to do ?? :)
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Maciej:

Can you zenperfsnmp run now -v10 -d AAA

Where AAA is the device Id or title as its listed in teh ZenOSS UI.

Best,
--Shane
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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2012-03-06 22:31:20,325 INFO zen.zenperfsnmp: Initializing daemon...
2012-03-06 22:31:20,334 DEBUG zen.zenperfsnmp: Starting PBDaemon initialization
2012-03-06 22:31:20,334 INFO zen.zenperfsnmp: Connecting to localhost:8789
2012-03-06 22:31:20,335 DEBUG zen.zenperfsnmp: Logging in as admin
2012-03-06 22:31:20,352 INFO zen.zenperfsnmp: Connected to ZenHub
2012-03-06 22:31:20,352 DEBUG zen.zenperfsnmp: Setting up initial services: Even              tService, SnmpPerfConfig
2012-03-06 22:31:20,353 DEBUG zen.zenperfsnmp: Chaining getInitialServices with               d2
2012-03-06 22:31:20,355 DEBUG zen.zenperfsnmp: Loaded service EventService from               zenhub
2012-03-06 22:31:20,356 DEBUG zen.zenperfsnmp: Loaded service SnmpPerfConfig fro              m zenhub
2012-03-06 22:31:20,356 DEBUG zen.zenperfsnmp: Queueing event {'severity': 0, 'c              omponent': 'zenperfsnmp', 'agent': 'zenperfsnmp', 'summary': 'started', 'manager              ': 'zenoss', 'device': 'localhost', 'eventClass': '/App/Start', 'monitor': 'loca              lhost'}
2012-03-06 22:31:20,357 DEBUG zen.zenperfsnmp: Total of 1 queued events
2012-03-06 22:31:20,358 DEBUG zen.zenperfsnmp: Calling connected.
2012-03-06 22:31:20,358 DEBUG zen.zenperfsnmp: Connected to zenhub
2012-03-06 22:31:20,358 INFO zen.zenperfsnmp: Fetching property items...
2012-03-06 22:31:20,375 DEBUG zen.zenperfsnmp: Updated configCycleInterval confi              g to 360
2012-03-06 22:31:20,375 INFO zen.zenperfsnmp: Getting threshold classes...
2012-03-06 22:31:20,377 DEBUG zen.zenperfsnmp: Loading classes ['Products.ZenMod              el.MinMaxThreshold']
2012-03-06 22:31:20,377 INFO zen.zenperfsnmp: Fetching configs for ['CEN_KRA_UPS              ']...
2012-03-06 22:31:20,380 INFO zen.zenperfsnmp: Fetching default RRDCreateCommand.              ..
2012-03-06 22:31:20,382 INFO zen.zenperfsnmp: Getting collector thresholds...
2012-03-06 22:31:20,403 DEBUG zen.thresholds: Updating threshold ('high event qu              eue', ('localhost', ''))
2012-03-06 22:31:20,403 DEBUG zen.thresholds: Updating threshold ('zenmodeler cy              cle time', ('localhost', ''))
2012-03-06 22:31:20,403 DEBUG zen.thresholds: Updating threshold ('zenperfsnmp c              ycle time', ('localhost', ''))
2012-03-06 22:31:20,404 DEBUG zen.thresholds: Updating threshold ('zenping cycle               time', ('localhost', ''))
2012-03-06 22:31:20,404 DEBUG zen.thresholds: Updating threshold ('zenprocess cy              cle time', ('localhost', ''))
2012-03-06 22:31:20,404 INFO zen.zenperfsnmp: Fetching SNMP status...
2012-03-06 22:31:20,407 INFO zen.zenperfsnmp: Initiating incremental device load
2012-03-06 22:31:20,407 DEBUG zen.zenperfsnmp: Fetching configs for 0 devices
2012-03-06 22:31:20,408 DEBUG zen.zenperfsnmp: Finished fetching configs for 0 d              evices
2012-03-06 22:31:20,408 DEBUG zen.zenperfsnmp: Gathering performance data for CE              N_KRA_UPS
2012-03-06 22:31:20,408 INFO zen.zenperfsnmp: Configured 0 of 0 devices
2012-03-06 22:31:20,409 DEBUG zen.zenperfsnmp: Getting device ping issues
2012-03-06 22:31:20,412 DEBUG zen.zenperfsnmp: unresponsive devices: []
2012-03-06 22:31:20,413 DEBUG zen.zenperfsnmp: Sent a 'stop' event
2012-03-06 22:31:20,413 INFO zen.zenperfsnmp: success:0 fail:0 pending:0 todo:0
2012-03-06 22:31:20,413 INFO zen.zenperfsnmp: ******** Cycle completed ********
2012-03-06 22:31:20,413 INFO zen.zenperfsnmp: Sent 0 OID requests
2012-03-06 22:31:20,414 INFO zen.zenperfsnmp: Queried 0 devices
2012-03-06 22:31:20,414 INFO zen.zenperfsnmp:   0 in queue still unqueried
2012-03-06 22:31:20,414 INFO zen.zenperfsnmp:   Successes: 0  Failures: 0  Not r              eporting: 0
2012-03-06 22:31:20,414 INFO zen.zenperfsnmp: Waited on 0 queries from previous               cycles.
2012-03-06 22:31:20,414 INFO zen.zenperfsnmp:   Successes: 0  Failures: 0  Not r              eporting: 0
2012-03-06 22:31:20,415 INFO zen.zenperfsnmp: Cycle lasted 0.00 seconds
2012-03-06 22:31:20,415 INFO zen.zenperfsnmp: *********************************
2012-03-06 22:31:20,416 DEBUG zen.thresholds: Checking value 9.01222229004e-05 o              n Daemons/localhost/zenperfsnmp_cycleTime
2012-03-06 22:31:20,417 DEBUG zen.MinMaxCheck: Checking zenperfsnmp_cycleTime 9.              01222229004e-05 against min None and max 240.0
2012-03-06 22:31:20,418 DEBUG zen.zenperfsnmp: Queueing event {'manager': 'zenos              s', 'eventKey': 'zenperfsnmp cycle time', 'device': 'localhost', 'eventClass': '              /Perf/Snmp', 'summary': 'threshold of zenperfsnmp cycle time restored: current v              alue 0.00', 'component': '', 'monitor': 'localhost', 'agent': 'zenperfsnmp', 'se              verity': 0}
2012-03-06 22:31:20,418 DEBUG zen.zenperfsnmp: Total of 1 queued events
2012-03-06 22:31:20,418 DEBUG zen.zenperfsnmp: stop() called when not running
2012-03-06 22:31:20,418 INFO zen.zenperfsnmp: Daemon zenperfsnmp shutting down
2012-03-06 22:31:20,421 DEBUG zen.zenperfsnmp: Removing service EventService
2012-03-06 22:31:20,421 DEBUG zen.zenperfsnmp: Removing service SnmpPerfConfig

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[Shane Scott]

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"Re: "nan" values on custom UPS OIDs"

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Maciej:

I can safely say it's not testing at all. Thats why the graphs aren't working. Is this device being colelcted by a remote collector? If so, whats the monitor name?

Best,
--Shane
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Shane - no, it`s not remote - it`s local collector. Earlier I thought it could be some misconfiguration problem, but i reinstalled OS and Zenoss few times, on different machines and localizations, still same problem...
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"Re: "nan" values on custom UPS OIDs"

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From the deviceStatus screen can you click the command button in the lower left then snmpwalk_v2? I'm curious of the result. What's the device class path for this device and what's the monitor name listed?

Best,
--Shane
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"Re: "nan" values on custom UPS OIDs"

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--------------------------------------------------------------

snmpwalk -v1 -ccommunity 172.x.x.x system
SNMPv2-MIB::sysObjectID.0 = OID: SNMPv2-SMI::enterprises.9797.1.2.1.1.0 
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (109295398) 12 days, 15:35:53.98 
SNMPv2-MIB::sysContact.0 = STRING: Kontakt do administratora 
SNMPv2-MIB::sysName.0 = STRING: Nazwa 
SNMPv2-MIB::sysLocation.0 = STRING: Lokalizacja 
SNMPv2-MIB::sysServices.0 = INTEGER: 72

  And it looks ok for me.
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[Shane Scott]

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"Re: "nan" values on custom UPS OIDs"

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Maciej:

That looks good. Whats the device class for the device and is its monitor localhost?

Best,
--Shane
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[Maciej Szydlowski]

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"Re: "nan" values on custom UPS OIDs"

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Shane:
In Infrastructure/Devices tab I created new device class Power\UPS\EVER (producer name). Then, in Advanced/Monitoring templates I`ve added Template "EVER" to path created before, and then in "EVER" template creaded all datasources and graphs. And that`s how it looks:

Loading Image... Loading Image...
Loading Image... Loading Image...
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[jmp242]

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"Re: "nan" values on custom UPS OIDs"

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This may be a stupid question, but yes you've created the template. Did you +bind+ it to the device class? Go to Infrastructure, navigate to the device class in the left hand pane, click the lower gear icon, "bind templates" and make sure that your template is on the "Selected" side.

--
James Pulver
ZCA Member
LEPP Computer Group
Cornell University
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"Re: "nan" values on custom UPS OIDs"

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jmp242:

Yep, it already has been done.
Loading Image... Loading Image...
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[Shane Scott]

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"Re: "nan" values on custom UPS OIDs"

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Maciej:

Is zSnmpIgnor set to true on the parent device class or on the device by any chance?

Best,

--Shane
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"Re: "nan" values on custom UPS OIDs"

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No, it`s not. I`ve checked that also.
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"Re: "nan" values on custom UPS OIDs"

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By the way, is it possible to create the rrd files manually ??
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"Re: "nan" values on custom UPS OIDs"

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Maciej:

Hum. I'm short of ideas. If you zenping run now -v10 is the device listed?

RRD's can be created using rrdtool, however, it won't help the situation. The problem is zenperfsnmp isn't getting a config for the device for some reason.

--Shane
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"Re: "nan" values on custom UPS OIDs"

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--------------------------------------------------------------

2012-03-12 11:22:57,774 DEBUG zen.Ping: unexpected pkt 172.x.x.x <ICMP packet 8 0>
2012-03-12 11:22:58,068 DEBUG zen.Ping: echo reply pkt 172.x.x.x <ICMP packet 0 0>
2012-03-12 11:22:58,068 DEBUG zen.Ping: pj succeed for 172.x.x.x
2012-03-12 11:22:58,068 DEBUG zen.ZenPing: Success 172.x.x.x

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[Maciej Szydlowski]

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"Re: "nan" values on custom UPS OIDs"

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One more question. What about Data Source name ?? Could it be any text, or should be a specific value ??
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"Re: "nan" values on custom UPS OIDs"

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Maciej:

For snmpdata sources you won't need to specify a datapoint name. For command and other types you might. For example in a command datasource you'll want to have a datapoint which is named after each component of the returned result. Try to stick with the nagios format for command datasources, it's just easier.

For example:
If your event command returns 'OK| pingRTA=0.345 pingLoss=0 pingDuplicates=0' you'll want a datapoints named 'pingRTA', 'pingLoss' and 'pingDuplicates'.

Best,
--Shane
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"Re: "nan" values on custom UPS OIDs"

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Shane: thanks verry much, now I got in.

2012-03-13 16:47:47,193 INFO zen.zenperfsnmp: Initializing daemon...
2012-03-13 16:47:47,206 DEBUG zen.zenperfsnmp: Starting PBDaemon initialization
2012-03-13 16:47:47,206 INFO zen.zenperfsnmp: Connecting to localhost:8789
2012-03-13 16:47:47,206 DEBUG zen.zenperfsnmp: Logging in as admin
2012-03-13 16:47:47,213 INFO zen.zenperfsnmp: Connected to ZenHub
2012-03-13 16:47:47,213 DEBUG zen.zenperfsnmp: Setting up initial services: EventService, SnmpPerfConfig
2012-03-13 16:47:47,213 DEBUG zen.zenperfsnmp: Chaining getInitialServices with d2
2012-03-13 16:47:47,214 DEBUG zen.zenperfsnmp: Loaded service EventService from zenhub
2012-03-13 16:47:47,215 DEBUG zen.zenperfsnmp: Loaded service SnmpPerfConfig from zenhub
2012-03-13 16:47:47,215 DEBUG zen.zenperfsnmp: Queueing event {'severity': 0, 'component': 'zenperfsnmp', 'agent': 'zenperfsnmp', 'summary': 'started', 'manager': 'CEN-Zenoss', 'device': 'localhost', 'eventClass': '/App/Start', 'monitor': 'localhost'}
2012-03-13 16:47:47,215 DEBUG zen.zenperfsnmp: Total of 1 queued events
2012-03-13 16:47:47,215 DEBUG zen.zenperfsnmp: Calling connected.
2012-03-13 16:47:47,215 DEBUG zen.zenperfsnmp: Connected to zenhub
2012-03-13 16:47:47,215 INFO zen.zenperfsnmp: Fetching property items...
2012-03-13 16:47:47,233 DEBUG zen.zenperfsnmp: Updated configCycleInterval config to 360
2012-03-13 16:47:47,233 INFO zen.zenperfsnmp: Getting threshold classes...
2012-03-13 16:47:47,234 DEBUG zen.zenperfsnmp: Loading classes ['Products.ZenModel.MinMaxThreshold']
2012-03-13 16:47:47,234 INFO zen.zenperfsnmp: Fetching configs for ['172.x.x.x']...
2012-03-13 16:47:47,236 INFO zen.zenperfsnmp: Fetching default RRDCreateCommand...
2012-03-13 16:47:47,236 INFO zen.zenperfsnmp: Getting collector thresholds...
2012-03-13 16:47:47,244 DEBUG zen.thresholds: Updating threshold ('high event queue', ('localhost', ''))
2012-03-13 16:47:47,245 DEBUG zen.thresholds: Updating threshold ('zenmodeler cycle time', ('localhost', ''))
2012-03-13 16:47:47,245 DEBUG zen.thresholds: Updating threshold ('zenperfsnmp cycle time', ('localhost', ''))
2012-03-13 16:47:47,245 DEBUG zen.thresholds: Updating threshold ('zenping cycle time', ('localhost', ''))
2012-03-13 16:47:47,245 DEBUG zen.thresholds: Updating threshold ('zenprocess cycle time', ('localhost', ''))
2012-03-13 16:47:47,245 INFO zen.zenperfsnmp: Fetching SNMP status...
2012-03-13 16:47:47,246 INFO zen.zenperfsnmp: Initiating incremental device load
2012-03-13 16:47:47,246 DEBUG zen.zenperfsnmp: Fetching configs for 1 devices
2012-03-13 16:47:47,246 DEBUG zen.zenperfsnmp: Fetching config for ['172.x.x.x']
2012-03-13 16:47:47,286 DEBUG zen.zenperfsnmp: Received config for 172.x.x.x
2012-03-13 16:47:47,286 DEBUG zen.thresholds: Updating threshold ('NapiecieWej', ('172.x.x.x', 'OC_KRA_UPS'))
2012-03-13 16:47:47,286 DEBUG zen.thresholds: Updating threshold ('PojemnoscAku', ('172.x.x.x', 'OC_KRA_UPS'))
2012-03-13 16:47:47,286 DEBUG zen.thresholds: Updating threshold ('Temperatura', ('172.x.x.x', 'OC_KRA_UPS'))
2012-03-13 16:47:47,287 DEBUG zen.zenperfsnmp: Finished fetching configs for 1 devices
2012-03-13 16:47:47,287 DEBUG zen.zenperfsnmp: Gathering performance data for 172.x.x.x
2012-03-13 16:47:47,287 INFO zen.zenperfsnmp: Configured 1 of 1 devices
2012-03-13 16:47:47,287 DEBUG zen.zenperfsnmp: Getting device ping issues
2012-03-13 16:47:47,288 DEBUG zen.zenperfsnmp: unresponsive devices: []
2012-03-13 16:47:47,289 INFO zen.zenperfsnmp: success:0 fail:0 pending:0 todo:1
2012-03-13 16:47:47,289 DEBUG zen.twistedsnmp: AgentProxy._getCmdLineArgs: using google ipaddr on 172.x.x.x
2012-03-13 16:47:47,347 DEBUG zen.twistedsnmp: reactor settings: [6], None
2012-03-13 16:47:47,347 DEBUG zen.twistedsnmp: reactor settings: [6], 1.0
2012-03-13 16:47:47,361 DEBUG zen.twistedsnmp: reactor settings: [], None
2012-03-13 16:47:47,361 DEBUG zen.RRDUtil: /usr/local/zenoss/zenoss/perf/Devices/172.x.x.x/sysUpTime_sysUpTime.rrd: 163757901.0
2012-03-13 16:47:47,362 INFO zen.zenperfsnmp: ******** Cycle completed ********
2012-03-13 16:47:47,362 INFO zen.zenperfsnmp: Sent 5 OID requests
2012-03-13 16:47:47,362 INFO zen.zenperfsnmp: Queried 1 devices
2012-03-13 16:47:47,362 INFO zen.zenperfsnmp:   0 in queue still unqueried
2012-03-13 16:47:47,362 INFO zen.zenperfsnmp:   Successes: 1  Failures: 0  Not reporting: 0
2012-03-13 16:47:47,362 INFO zen.zenperfsnmp: Waited on 0 queries from previous cycles.
2012-03-13 16:47:47,362 INFO zen.zenperfsnmp:   Successes: 0  Failures: 0  Not reporting: 0
2012-03-13 16:47:47,362 INFO zen.zenperfsnmp: Cycle lasted 0.07 seconds
2012-03-13 16:47:47,362 INFO zen.zenperfsnmp: *********************************
2012-03-13 16:47:47,363 DEBUG zen.thresholds: Checking value 0.072879076004 on Daemons/localhost/zenperfsnmp_cycleTime
2012-03-13 16:47:47,363 DEBUG zen.MinMaxCheck: Checking zenperfsnmp_cycleTime 0.072879076004 against min None and max 240.0
2012-03-13 16:47:47,363 DEBUG zen.zenperfsnmp: Queueing event {'manager': 'CEN-Zenoss', 'eventKey': 'zenperfsnmp cycle time', 'device': 'localhost', 'eventClass': '/Perf/Snmp', 'summary': 'threshold of zenperfsnmp cycle time restored: current value 0.07', 'component': '', 'monitor': 'localhost', 'agent': 'zenperfsnmp', 'severity': 0}
2012-03-13 16:47:47,363 DEBUG zen.zenperfsnmp: Total of 1 queued events
2012-03-13 16:47:47,364 DEBUG zen.zenperfsnmp: Sent a 'stop' event
2012-03-13 16:47:47,364 INFO zen.zenperfsnmp: success:1 fail:0 pending:0 todo:0
2012-03-13 16:47:47,369 DEBUG zen.zenperfsnmp: stop() called when not running
2012-03-13 16:47:47,369 INFO zen.zenperfsnmp: Daemon zenperfsnmp shutting down
2012-03-13 16:47:47,369 DEBUG zen.zenperfsnmp: Removing service EventService
2012-03-13 16:47:47,369 DEBUG zen.zenperfsnmp: Removing service SnmpPerfConfig

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"Re: "nan" values on custom UPS OIDs"

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Maciej:

That result looks good! Exactly what it should do when it's correctly polling a device. -v10 is helpful on zenperfsnmp and zencommand since you can see exactly what the result was and whether or not it was stored in the RRD.

Best,
--Shane
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"Re: "nan" values on custom UPS OIDs"

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Shane - I`m happy too, but... still "nan" values on graphs since yesterday. And, olny sysUpTime_sysUpTime.rrd was created.
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"Re: "nan" values on custom UPS OIDs"

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Maciej:

Can you post a screen shot of the template with the tree expanded and post the test being executed?

Best,
--Shane
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Shane:

Here`s the template - almost the same as before:

Loading Image... Loading Image...
Testing also return a valid integer value:

Loading Image... Loading Image...
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Maciej:

Looks good. Can you post the graph datapoint definitions as well?

If you navigate to $ZENHOME/perf/Devices/yourDevice/ do you see rrd files for your datapoints?

If so, try rrdtool lastupdate rrdFile.rrd. Does it return a value or nan?

Best,
--Shane
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Shane:
Loading Image... Loading Image...
Loading Image... Loading Image...
Still no rrd file for any OID was created. Any way to force ?
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Maciej:

No way to force. It creates when it dumps the value. Something odd is up. Can you add your template to a zenpack and pm it to me?

--Shane
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Shane: Ok, I`ve created a znenpack, but how can I download it ? Zenoss is on remote server in another city, any possibility by a web browser ?
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Shane: ok, I figured it out :) Naver created Zenpack before. Look on Your PM
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[frederic poirier]

frederic poirier [http://community.zenoss.org/people/EnderWiggins] created the discussion

"Re: "nan" values on custom UPS OIDs"

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All,

Having the same issue with an APC not graphing, ill wait till we resolve this thread before posting, any news on this ?

I have all my data ready to send if needed:

My OID's validate with snmpget:

[***@localhost xx.xx.xx.xx]$ snmpget -v1 -c public xx.xx.xx.xx mib-2.33.1.2.4.0
SNMPv2-SMI::mib-2.33.1.2.4.0 = INTEGER: 99

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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: "nan" values on custom UPS OIDs"

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fred:

You must use the numerical OID. Try that.

--Shane
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[frederic poirier]

frederic poirier [http://community.zenoss.org/people/EnderWiggins] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Haha!

You sir are a gentleman and a scholar! Works, dont forget to add the 0 at the end :)
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[linuxdynasty]

linuxdynasty [http://community.zenoss.org/people/linuxdynasty] created the discussion

"Re: "nan" values on custom UPS OIDs"

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So to add to this as well.... Out of the blue, all of my APC's stopped graphing.. How did I fix this.... By deleteing and readding the device.... This is far from Ideal.... And what really sucked, is that the only way we found out about this, was due to the fact, that the datacenter engineer needed to look at the graphs and they have not been graphing for over a month....
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: "nan" values on custom UPS OIDs"

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linuxdynasty:

Did the datatype or length returned change?

--Shane
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Maciej:

Sorry for the delay. Can you email mailto:***@gmail.com ***@gmail.com that pack? I can't download from that site without an account.

Best,

--Shane
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[Maciej Szydlowski]

Maciej Szydlowski [http://community.zenoss.org/people/maszydlo] created the discussion

"Re: "nan" values on custom UPS OIDs"

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Shane: Sorry for bothering, do You have some news for me ? Still can`t handle it by myself...
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[linkslice]

linkslice [http://community.zenoss.org/people/linkslice] created the discussion

"Re: "nan" values on custom UPS OIDs"

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You should probably start a new thread, and post screenshots for your situation in there.
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[Shane Scott]

Shane Scott [http://community.zenoss.org/people/hackman238] created the discussion

"Re: "nan" values on custom UPS OIDs"

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What's up in this thread? I see I was posting, but I don't recall it hardly at all. I sincerely apologize, I often forget things. Can someone reiterate the problem?

Thanks!

Best,
--Shane Scott (Hackman238)
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