Joe Kocan
2013-12-21 21:39:41 UTC
Joe Kocan [http://community.zenoss.org/people/jkocan] created the discussion
"Getting "A Zenoss error has occurred" when clicking advanced then users"
To view the discussion, visit: http://community.zenoss.org/message/75549#75549
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Hello All,
I have been strugling with a Zenoss install that was a clone off of another working system. I did a bunch of searches on how to change the IP address and the host name. Including http://community.zenoss.org/message/75205#75205 http://community.zenoss.org/message/75205 I beleive I did everything right and Zenoss seems to work properly, I ran "rabbitmqctl -p /zenoss list_queues" and the results looked like they were suppsed to. I even ran zenoss_analyser https://github.com/dpetzel/zenoss_analyzer https://github.com/dpetzel/zenoss_analyzer and it said all services were OK. However, whenever I try to get to my users list, it gives me the following error:
I am positively sumped and any help/advice at all would be appreciated.
Type: <type 'exceptions.UnicodeDecodeError'>
Value: 'utf8' codec can't decode byte 0xf9 in position 0: invalid start byte
Traceback (most recent call last):
 File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 126, in publish
   request, bind=1)
 File "/opt/zenoss/lib/python/ZPublisher/mapply.py", line 77, in mapply
   if debug is not None: return debug(object,args,context)
 File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 46, in call_object
   result=apply(object,args) # Type s<cr> to step into published object.
 File "/opt/zenoss/lib/python/Products/Five/browser/metaconfigure.py", line 476, in __call__
   return self.index(*args, **kw)
 File "/opt/zenoss/lib/python/Products/Five/browser/pagetemplatefile.py", line 125, in __call__
   return self.im_func(im_self, *args, **kw)
 File "/opt/zenoss/Products/ZenWidgets/FileGzipper.py", line 82, in __call__
   return original(self, __instance, *args, **keywords)
 File "/opt/zenoss/lib/python/Products/Five/browser/pagetemplatefile.py", line 59, in __call__
   sourceAnnotations=getattr(debug_flags, 'sourceAnnotations', 0),
 File "/opt/zenoss/lib/python/zope/pagetemplate/pagetemplate.py", line 132, in pt_render
   strictinsert=0, sourceAnnotations=sourceAnnotations
 File "/opt/zenoss/lib/python/zope/pagetemplate/pagetemplate.py", line 241, in __call__
   return output.getvalue()
 File "/opt/zenoss/lib/python/zope/pagetemplate/pagetemplate.py", line 47, in getvalue
   return u''.join(self)
UnicodeDecodeError: 'utf8' codec can't decode byte 0xf9 in position 0: invalid start byte

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Reply to this message by replying to this email -or- go to the discussion on Zenoss Community
[http://community.zenoss.org/message/75549#75549]
Start a new discussion in zenoss-users at Zenoss Community
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"Getting "A Zenoss error has occurred" when clicking advanced then users"
To view the discussion, visit: http://community.zenoss.org/message/75549#75549
--------------------------------------------------------------
Hello All,
I have been strugling with a Zenoss install that was a clone off of another working system. I did a bunch of searches on how to change the IP address and the host name. Including http://community.zenoss.org/message/75205#75205 http://community.zenoss.org/message/75205 I beleive I did everything right and Zenoss seems to work properly, I ran "rabbitmqctl -p /zenoss list_queues" and the results looked like they were suppsed to. I even ran zenoss_analyser https://github.com/dpetzel/zenoss_analyzer https://github.com/dpetzel/zenoss_analyzer and it said all services were OK. However, whenever I try to get to my users list, it gives me the following error:
I am positively sumped and any help/advice at all would be appreciated.
Type: <type 'exceptions.UnicodeDecodeError'>
Value: 'utf8' codec can't decode byte 0xf9 in position 0: invalid start byte
Traceback (most recent call last):
 File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 126, in publish
   request, bind=1)
 File "/opt/zenoss/lib/python/ZPublisher/mapply.py", line 77, in mapply
   if debug is not None: return debug(object,args,context)
 File "/opt/zenoss/lib/python/ZPublisher/Publish.py", line 46, in call_object
   result=apply(object,args) # Type s<cr> to step into published object.
 File "/opt/zenoss/lib/python/Products/Five/browser/metaconfigure.py", line 476, in __call__
   return self.index(*args, **kw)
 File "/opt/zenoss/lib/python/Products/Five/browser/pagetemplatefile.py", line 125, in __call__
   return self.im_func(im_self, *args, **kw)
 File "/opt/zenoss/Products/ZenWidgets/FileGzipper.py", line 82, in __call__
   return original(self, __instance, *args, **keywords)
 File "/opt/zenoss/lib/python/Products/Five/browser/pagetemplatefile.py", line 59, in __call__
   sourceAnnotations=getattr(debug_flags, 'sourceAnnotations', 0),
 File "/opt/zenoss/lib/python/zope/pagetemplate/pagetemplate.py", line 132, in pt_render
   strictinsert=0, sourceAnnotations=sourceAnnotations
 File "/opt/zenoss/lib/python/zope/pagetemplate/pagetemplate.py", line 241, in __call__
   return output.getvalue()
 File "/opt/zenoss/lib/python/zope/pagetemplate/pagetemplate.py", line 47, in getvalue
   return u''.join(self)
UnicodeDecodeError: 'utf8' codec can't decode byte 0xf9 in position 0: invalid start byte

--------------------------------------------------------------
Reply to this message by replying to this email -or- go to the discussion on Zenoss Community
[http://community.zenoss.org/message/75549#75549]
Start a new discussion in zenoss-users at Zenoss Community
[http://community.zenoss.org/choose-container!input.jspa?contentType=1&containerType=14&container=2003]