error running zenchkrels -r -x1

[Robert Bell]

Robert Bell [http://community.zenoss.org/people/wasguru] created the discussion

"error running zenchkrels -r -x1"

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I have a phontom device thats been plaguging me and I just got around to traking it down but when I follow the suggested "fix" I get this error. Anyt ideas?

ERROR:zen.Relations:remote relation /zport/dmd/ZenUsers/admin/messages/msg/messageQueue doesn't point back to /zport/dm                                                        d/ZenUsers/admin/messages/msg/messageQueue
WARNING:zen.Relations:reconnecting relation /zport/dmd/ZenUsers/admin/messages/msg/messageQueue to relation /zport/dmd/                                                        ZenUsers/admin/messages/msg/messageQueue
Traceback (most recent call last):
  File "/opt/zenoss/Products/ZenUtils/CheckRelations.py", line 72, in <module>
    tmbk.rebuild()
  File "/opt/zenoss/Products/ZenUtils/CheckRelations.py", line 40, in rebuild
    object.checkRelations(repair=repair)
  File "/opt/zenoss/Products/ZenRelations/RelationshipManager.py", line 262, in checkRelations
    rel.checkRelation(repair)
  File "/opt/zenoss/Products/ZenRelations/ToOneRelationship.py", line 223, in checkRelation
    rrel._add(parobj)
  File "/opt/zenoss/Products/ZenRelations/ToOneRelationship.py", line 80, in _add
    self._remoteRemove()
  File "/opt/zenoss/Products/ZenRelations/ToOneRelationship.py", line 102, in _remoteRemove
    remoteRel = getattr(aq_base(self.obj), self.remoteName())
AttributeError: messageQueue
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[Robert Bell]

Robert Bell [http://community.zenoss.org/people/wasguru] created the discussion

"Re: error running zenchkrels -r -x1"

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no one? I've got a phantom device and I cant find it to delete it
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[rebelinux]

rebelinux [http://community.zenoss.org/people/rebelinux] created the discussion

"Re: error running zenchkrels -r -x1"

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I fix this problem last month on one of my zenoss clients. You have to log in as admin or any user that have manager access and go to http://serverip:8080/zport/dmd/ZenUsers/manage http://serverip:8080/zport/dmd/ZenUsers/manage. Then go to the admin user and delete the messages entry.

see attached screenshot. good luck

Screenshot at 2011-11-01 21:42:07.png
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[Robert Bell]

Robert Bell [http://community.zenoss.org/people/wasguru] created the discussion

"Re: error running zenchkrels -r -x1"

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Thanks. That did get me to run zenchkrels without errors, unfortunatley it did not fix my ghost device.

I still get alerts like this:

Message:
10.198.1.132 sendto error Host XXXXXXX and XXXXXX.domain.com are both using ip 10.x.x.x


the device with the FQDN was added and deleted a few weeks ago. The new device is the same server just without the domain. Its worth noting that I had an entire batch of servers (5 to 10)  go MIA right after we set utp this Zenoss server, I think I found them partly in Zope and parly under the collector and deleted them. Only this one is still plagueing me.
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[Robert Bell]

Robert Bell [http://community.zenoss.org/people/wasguru] created the discussion

"Re: error running zenchkrels -r -x1"

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ugh now I get pop-up error messages on every page I go to

The server reported the following error:
AttributeError messages

The system has encountered an error. Please reload the page.

I guess deleting "messages" is not great advice
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[Ryan Matte]

Ryan Matte [http://community.zenoss.org/people/rmatte] created the discussion

"Re: error running zenchkrels -r -x1"

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Try this in zendmd:

# Remove non-existent devices from performance monitors
from Products.ZenModel.PerformanceConf import PerformanceConf
for pmon in dmd.Monitors.Performance.objectValues():
    if not isinstance(pmon, PerformanceConf): continue
    for device in pmon.devices():
        try:
            bah = device.primaryAq()
        except Exception:
            print "Removing %s from %s" % (device.id, pmon.id)
            pmon.devices._remove(device)

# Save changes
commit()
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[Robert Bell]

Robert Bell [http://community.zenoss.org/people/wasguru] created the discussion

"Re: error running zenchkrels -r -x1"

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Unfortunately that didnt help. It appears I have other phantoms too now. There is an osprocess "java" that was deleted that is still reporting on some nodes that just came back when I re-enabled process monitoring for completely diffrent process.
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[Ryan Matte]

Ryan Matte [http://community.zenoss.org/people/rmatte] created the discussion

"Re: error running zenchkrels -r -x1"

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Have you tried a reindex() and a commit() in zendmd?  That generally fixes problems such as the one you're describing.
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[Robert Bell]

Robert Bell [http://community.zenoss.org/people/wasguru] created the discussion

"Re: error running zenchkrels -r -x1"

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I tried that. reindex ran for a while but did not fix my problem. The server that I want to add IS the Zenoss server. Can I not add Zenoss to monitor itself?
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[Ryan Matte]

Ryan Matte [http://community.zenoss.org/people/rmatte] created the discussion

"Re: error running zenchkrels -r -x1"

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You can, but not with the loopback address (127.0.0.1).  You need to add it as the IP of a network interface on the device.
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[Robert Bell]

Robert Bell [http://community.zenoss.org/people/wasguru] created the discussion

"Re: error running zenchkrels -r -x1"

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This is odd. I had not added it with the loopback but I deleted the device that was just the hostname and re-added it with the fqdn and it didnt give any errors. Then I renamed it to just the hostname and it still seems to be fine. Thanks for all of the suggestions
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